Senior Engagement Manager, PS

Job Title: Senior Engagement Manager, PS

Locations: Sofia (Hybrid)

Reports to: Program Director, PS

A quick snapshot…

As a Senior Engagement Manager at Conga, you will serve as a strategic delivery leader responsible for the successful end-to-end implementation of Conga’s solutions across complex enterprise environments. This role blends deep project management expertise with hands-on use of modern AI tools to accelerate delivery, enhance documentation quality, and drive measurable customer outcomes.

You will operate at the intersection of technology, business process, and change management—leading cross-functional teams while championing AI-augmented delivery practices that elevate both efficiency and client impact.

Why it’s a big deal…

This role is critical to ensuring our customers realize the full value of their Conga investment. You will directly influence customer satisfaction, adoption, and long-term success by delivering high-quality implementations at scale. Your ability to lead complex programs, manage executive stakeholders, and embed AI-driven efficiencies into delivery will set the standard for how Conga executes in a modern, scalable services model.

You will:

• Own full lifecycle delivery for 2–4 concurrent enterprise SaaS implementations, from scoping through go-live and hypercare.
• Define and manage key project artifacts including charters, RACI matrices, RAID logs, risk registers, and delivery roadmaps.
• Lead executive kick-offs, cadence calls, steering committee updates, and quarterly business reviews.
• Proactively identify risks, scope changes, and delivery blockers—driving resolution with minimal escalation.
• Manage implementation budgets (typically €200K–€2M), including forecasting, tracking actuals, and aligning to revenue recognition.
• Partner on Statements of Work (SOWs) and Change Orders, ensuring delivery alignment with scope, billing, and invoicing accuracy.
• Deliver clear executive reporting through RAG status, dashboards, and structured health updates.
• Identify cross-sell and upsell opportunities within active engagements and support revenue growth.
• Leverage AI tools to develop, refine, and validate requirements documentation and functional designs.
• Generate user stories, acceptance criteria, and process flows using AI-assisted methodologies.
• Drive test strategy, including UAT planning, test case development, and defect management.
• Utilize AI and analytics to assess test coverage, identify gaps, and improve quality outcomes.
• Serve as a trusted advisor and escalation point for VP and C-level stakeholders.
• Partner on change management strategies, including training, communications, and adoption tracking.
• Analyze stakeholder engagement and sentiment using AI-driven tools  to refine delivery approach.
• Lead and mentor cross-functional project teams (3–8 members), fostering a culture of accountability, innovation, and continuous improvement.
• Contribute to the evolution of Conga’s Professional Services methodology, including AI-enabled delivery playbooks and best practices.

Are you the person we’re looking for?

A proven track record…

• 7+ years of experience in enterprise SaaS implementation, consulting, or professional services.
• Demonstrated success leading complex implementations (€500K+) with integrations and organizational change.
• Strong expertise in project management tools such as Jira, Smartsheet, RocketLane, or MS Project.
• Exceptional written and verbal communication skills, with the ability to produce executive-ready documentation.
• Experience facilitating requirements workshops, solution design sessions, and UAT cycles with enterprise customers.
• Working knowledge of SaaS integration patterns (REST APIs, iPaaS solutions such as MuleSoft, Boomi, or Workato).
• Bachelor’s degree in Business, Computer Science, Information Systems, or equivalent experience.

Proactive Mindset

You take ownership of outcomes and move with urgency. You are resourceful, adaptable, and comfortable making decisions in complex, fast-paced environments while driving execution from ambiguity to results.

Excellent Communicator

You can translate complex technical and business requirements into clear, compelling narratives. You are confident presenting to executive audiences and building structured, high-quality documentation.

Energetic and Collaborative

You bring strong leadership presence, energy, and a team-first approach. You collaborate effectively across technical, business, and customer teams while building trust and alignment at all levels.

Time

Willingness to understand you will be working with a global team/customer base. This means you know you may not necessarily be working “9 to 5” but are willing to take a call either early in the morning or late in the evening to accommodate your global team members.

Here’s what will give you an edge…

• PMP, PMI-ACP, SAFe, or equivalent project management certification.
• Experience implementing platforms within CRM, CPQ, CLM, ERP, HCM, or RevOps ecosystems.
• Background in consulting (Global or boutique SI, or SaaS Professional Services).
• Experience building or leveraging AI-assisted delivery and documentation workflows.
• MBA or advanced degree.

What we value…

• Curiosity & Continuous Learning: You actively explore and apply new tools, especially AI, to improve outcomes.
• Radical Client Focus: You approach every engagement with ownership and accountability for customer success.
• Transparency: You communicate openly, escalate early, and document thoroughly.
• Bias for Action: You move quickly, make informed decisions, and continuously iterate.
• Inclusive Leadership: You foster psychologically safe, high-performing teams where all voices are heard.