Billing Operations, Specialist

Job Title: Billing Operations, Specialist
Reports to: Sr. Manager, Billing
Location: Boston, MA or Houston, TX Hybrid

A quick snapshot… 

The billing team is a fast-paced team. We get a lot done in a limited amount of time. The billing analyst needs to be highly detail oriented. They need to be able to communicate with various teams throughout the company – Sales, Business Ops, Customer Success, AR, Accounting, Finance, IT, Legal, etc.

Why it’s a big deal… 

This role sits at the center of our revenue operations, ensuring accuracy, consistency, and timeliness in how we bill and recognize revenue. The Billing Operations Specialist plays a critical role in preparing daily customer billing, supporting month-end and quarter-end close activities, and contributing to the integrity of our financial reporting.

Beyond day-to-day execution, this position has meaningful visibility across the business—partnering closely with Sales, Customer Success, Finance, Accounting, Legal, and IT to resolve billing inquiries, ensure contract alignment, and maintain a seamless customer experience.

This role also contributes to our annual audit readiness, reinforcing compliance and strengthening internal controls. Equally important, the specialist is expected to identify and implement process improvements, helping to scale and optimize billing operations as the business grows.

In short, this role is not just transactional—it is a key driver of operational efficiency, cross-functional alignment, and financial accuracy, with the opportunity to make a tangible impact through both execution and continuous improvement.

Here’s what we’re looking for... 

• Undergraduate degree in Accounting and/or Finance
• Prior Billing experience with a SaaS company is preferred
• Must have an advanced knowledge of Excel
• Detail orientation
• Ability to problem solve
• Ability to work independently but also be a team player
• Able to multi-task and prioritize in fast-paced environment
• Exceptional time management skills
• Strong communication and interpersonal skills
• Experience with NetSuite is desired but not a must-have

Here’s what will give you an edge… 

• Experience supporting billing operations within a high-growth SaaS or subscription-based business model
• Strong proficiency in Excel, including the ability to work with large datasets, perform reconciliations, and identify discrepancies
• Hands-on experience with NetSuite or similar ERP/billing platforms
• Demonstrated ability to identify, recommend, and implement process improvements within billing or finance operations
• Experience supporting month-end and quarter-end close processes, including collaboration with Accounting and Finance teams
• Exposure to or participation in annual audit processes, with an understanding of controls and documentation requirements
• Proven ability to partner cross-functionally with teams such as Sales, Customer Success, AR, Legal, and Finance to resolve complex billing issues
• Strong analytical mindset with a track record of problem-solving and root-cause analysis
• Ability to balance accuracy and speed in a fast-paced, high-volume environment
• Excellent communication skills, with the ability to clearly explain billing concepts to both financial and non-financial stakeholders