Executive Director, Strategy & Operations, Comcast Government Services

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

The Executive Director, Strategy & Operations will lead the Strategy & Operations organization for Comcast Government Services (CGS), serving as a key member of the Federal leadership team responsible for driving operational excellence, business planning, growth enablement, customer portfolio management, and execution governance across the business. This leader will oversee critical functions including Sales Enablement, Market Development, Base Management, Program Operations, Sales Support, and strategic margin optimization initiatives.

Partnering closely with Sales, Engineering, Contract Management, Security, Finance, IT, and Corporate stakeholders, the Executive Director will ensure alignment between strategic priorities and operational execution while driving scalability, customer retention, financial performance, and business growth. The role is responsible for establishing the operational framework, governance processes, performance metrics, and organizational capabilities necessary to support Comcast Government Services' continued expansion within the Federal market.

This leader will oversee a multi-functional organization focused on improving sales effectiveness, customer lifecycle management, operational readiness, program execution, account governance, and continuous process improvement. The successful candidate will bring a strong blend of strategic leadership, operational rigor, and cross-functional collaboration to drive measurable business outcomes and enhance the overall performance of the Federal business.

An existing Federal Government security clearance is preferred. Candidates must be U.S. Citizens with the ability to obtain and maintain a government security clearance.

Job Description

Responsibilities:

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.

• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

• Win as a team make big things happen by working together and being open to new ideas.

• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

• Drive results and growth.

• Support a culture of inclusion in how you work and lead.

• Do what's right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Business Objectives, Leadership, Operational Execution, Performance Measurement, Strategic Objectives

Compensation

This job can be performed in Maryland with a Pay Range of $191,482.27 - $314,578.02

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work.    Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus.  Additionally, Comcast provides best-in-class Benefits to eligible employees.  We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most.  That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience

10 Years +

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.