Engineer 3 - Global Service Delivery, Offnet Deployment, Comcast Business

Core Responsibilities:   
- Provide technical support with minimal supervision.   
- Coordinate with National and Regional cross functional teams both direct and indirect to find least cost quickest access solutions.  

-Project Manage access orders to meet customer and business obligations  

-Coordinate with various internal and third-party teams for preparation of ASR management   

-Manage Vendor Escalations for orders and systemic issues with vendor partners. 

-Manage Portability for cost saving initiatives with vendor partners. 

-Quote and Source Sub-Contractors for ISP/OSP work needed to support overall delivery of customer orders. 

-Support monthly reporting and KPI build out, Dashboards and Automation efforts. 

-Ordering of services and products associated with Metro-E Fiber, coax, maintenance and augments.  
 - ASR ordering of leased circuit transport elements, leased cost elements, and facilities-based on-net circuits within Comcast.   
 - Coordinate with various internal and third-party teams for preparation of ASR paperwork and orders.   
 - Facilitate accurate and timely implementation of new circuits and ensure circuit inventory reporting is updated in a timely manner.  

-Provide timely status reports to all vested project stakeholders both internal and external  
 - Evaluate and report critical issues to Supervisor/Manager - Circuit Ordering and Implementation that may jeopardize a customer launch.   
 - Build and maintain positive relationships with 3rd party and Comcast personnel across all local markets and operations.  
 - Assist cross functional teams with all special and large-scale projects as required   
 - Responsible for providing frequent and ad hoc status updates to management as directed as well as possibly taking 1st level escalations for overdue provisioning milestones on customer orders.  
 - Research supportive information critical for determining necessary data entry values required facilitating accurate and expedient ASR ordering.  
 - Responding to status updates verbally and with detailed written reports as requested by management, third party departments and business customers.  
- Assisting with the creation and modification of department job aids and M&Ps  
- Consistent exercise of independent judgment and discretion in matters of significance.  
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.  
- Other duties and responsibilities as assigned.  

Job Specification:   
- Bachelor’s Degree in Engineering, Computer Science or Equivalent  
- Generally requires 5-8 years related experience  

- Advanced computer literacy including but not limited to proficiency in Microsoft Windows applications -- Word, Excel, Access, Outlook, PowerPoint, and Project.  
- 2 to 5 years’ experience working in the telecommunications/telephony industry environment.  
- 2 to 3 years’ experience ordering network facilities from ILEC/RBOC via ASR, ordering forms and web-based ordering systems.  
- 2 to 3 years’ experience with circuit inventory management databases.  

-Forward facing customer management experience  
- Required to escalate issues that require immediate attention and quick resolutions.    
 - 2 Years’ experience with Metasolv inventory and ordering systems  
 - Knowledge of Metro Ethernet technology including ENNI, EVC, UNI and VLAN  

 - Ability to work under pressure and maintain consistent attention to detail.  
 - Ability to motivate and rally team members to meet collective deadlines  
 - Ability to work with all levels of personnel from staff level to senior management and with customers, displaying tact and diplomacy.  
 - Self-motivated to meet all daily commitments/deadlines without prompting or supervision