Sr. HR Specialist, Accommodations and Leave Management

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for contributing to the mission and vision of the Company by serving as an elevated point of contact within Human Resources Service Delivery and for external business partners. Provides a high degree of consultative support and subject matter expertise across specialized workstreams and overall team operations, ensuring appropriate resolution of escalated issues and timely communication to customers, clients, and business partners in alignment with Service Level Agreements (SLAs). Possesses in-depth experience, knowledge, and skills within the discipline, independently determining work priorities and serving as a resource for colleagues with less experience.

Possesses in-depth knowledge of FMLA (Family and Medical Leave Act), Short- and Long-Term Disability, and ADAAA (Americans with Disabilities Act Amendments Act). Cultivates and maintains collaborative relationships with HR Business Partners, Compliance, Sedgwick, vendors, and other key stakeholders to support the day-to-day administration of Comcast’s Disability and Leave of Absence programs. Actively identifies opportunities to enhance workflows and improve process efficiency.


Demonstrates proven critical thinking and solution-driven decision-making, partnering collaboratively with teams, clients, vendors, and Centers of Excellence to deliver effective, compliant outcomes in complex, high-volume environments. Effectively articulates sensitive leave-related information across multiple communication channels –including phone, written correspondence, and meetings–with individuals at various levels of the organization. It also requires the ability to effectively manage a high-volume caseload in a fast-paced environment, ensuring all interactions and processes are handled in alignment with established Service Level Agreements (SLAs). Operates with moderate guidance and requires initiative, discretion, and strong customer service orientation.

Job Description

Core Responsibilities:

• Ensures compliance with federal, state, and company regulations and policies related to employees’ absences, including but not limited to Americans with Disabilities Act (ADA), Family and Medical Leave (FMLA), and Pregnancy Disability Act (PDA).
• Drafts and manages a variety of leave-related legal correspondence, ensuring full compliance with applicable legislation and alignment with internal policy frameworks. Maintains accuracy, consistency, and sensitivity in all communications to support both organizational requirements and employee needs.
• Manages all leave assignments, escalations, and queries in the case management system. Responsible for projects and ongoing initiatives that support disability/leave processes, systems, and processes to address our clients' business needs.
• Coordinate, track, and manage leave accommodations under the Americans with Disabilities Act Amendments Act (ADA). Demonstrates objective critical thinking and eagerness to identify the root cause of favorable and unfavorable trends and provides meaningful solutions.
• Collaborates with internal and external teams on escalated and/or complex matters, process/service improvements, innovative solutions, and policy changes, including but not limited to: HR Service Delivery, Centers of Excellence, Vendors, and local Business Partners. Acts as a designated point of contact for partnerships with external COEs.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Stays up to date on benefits laws and regulations, such as FMLA and ADAAA, as well as our Short- & Long-Term Disability programs.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Communication, Human Resources Administration, Human Resources Operations

Compensation

National Pay Range: $52,357.25 USD-$122,712.30 USD Illinois Pay Range: $55,629.58 USD - $107,986.83 USD Colorado Pay Range: $58,901.91 USD - $112,895.32 USD Hawaii Pay Range: $68,718.89 USD - $103,078.33 USD Washington DC Pay Range: $75,263.55 USD - $112,895.32 USD Maryland Pay Range: $62,174.23 USD - $112,895.32 USD Minnesota Pay Range: $58,901.91 USD - $103,078.33 USD New York Pay Range: $62,174.23 USD - $122,712.30 USD Washington Pay Range: $58,901.91 USD - $117,803.81 USD New Jersey Pay Range: $65,446.56 USD - $117,803.81 USD Vermont Pay Range: $62,174.23 USD - $98,169.84 USD Massachusetts Pay Range: $65,446.56 USD - $117,803.81 USD California Pay Range: $58,901.91 USD - $109,077.60

Comcast intends to offer the selected candidate base pay within the posted range for this role at the time of posting dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work.    Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus.  Additionally, Comcast provides best-in-class Benefits to eligible employees.  We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most.  That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Education

Bachelor's Degree: Human Resources Management

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Certified Professional (CP) - Society of Human Resource Management - Society of Human Resource Management

Relevant Work Experience

5-7 Years

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment applicants with arrest or conviction records in accordance with the requirements of applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Please note that federal state, or local laws and regulations may restrict or prohibit Comcast from hiring individuals convicted of certain crimes. Additionally, an applicant’s criminal history may have a direct, adverse, and negative relationship on the job duties of this position, which may result in the withdrawal of a conditional offer of employment.