Xfinity Retail Sales Consultant (Homewood, IL)

Job Description 

What you will be doing: 

• Engaging customers with enthusiasm, demonstrating and explaining product features to enhance their shopping experience. 

• Providing outstanding customer service with all customer interactions. 

• Meeting or exceeding sales targets and enhancing customer satisfaction through diligent follow-up and service excellence. 

• Helping customers interpret and clarify their account statements and pay their bills in the store. 

• Answering any questions customers have on current or new services, making changes to account data, upgrading levels of service, and processing all general service requests. 

• Acting as brand ambassador to promote Comcast/Xfinity products. 

• Providing expert-level understanding and passion around technology, especially around Comcast products and services. 

• Maintaining detailed sales product knowledge, including competitive information. 

• Contributing to a fun and competitive environment! We aim to connect our products and services to our customers’ everyday lifestyles. 

• Adhering to retail operational policies and procedures, ensuring a consistent and professional store environment. 

If you are a tech enthusiast, flourish with learning new things, and look for a culture built on customer support, then get ready because this is a shot at a career with no limits. Whatever you want, we’ve got it: on-the-job training, wall-to-wall benefits, and unlimited salary potential with uncapped commissions. What are you waiting for? Show the world what you’re made of! 

Join Comcast and be a Part of Something Big. 

What you will need to have 

• High School Diploma or equivalent 

• Adjusting to a flexible work schedule to meet retail operational needs, including evenings, weekends, and holidays as necessary 

• Regular, consistent, and punctual attendance. 

• Ability to carry and/or lift 25-pound boxes, and the ability to move around the store constantly. 

Perks and benefits 

Comcast provides best-in-class Benefits. We believe that benefits should connect us to the support we need when it matters most and should help us be there for those who matter most. 

• We offer Day-One benefits! Some of our perks and benefits include Medical, Dental, and Vision coverage, Comcast XFINITY courtesy services in Comcast serviced areas, Discount tickets to our Universal Resorts, Paid Parental leave, Tuition reimbursement of up to $8,000 (Full Time employees), Paid Time Off, and a 401K Savings Plan – with up to 6% dollar-to-dollar matching. 

• …and much more 

Employees at all levels are expected to: 

• Understand our Operating Principles; make them the guidelines for how you do your job. 

• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. 

• Know your stuff, be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. 

• Win as a team make big things happen by working together and being open to new ideas. 

• Be an active part of the Net Promoter System, a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. 

• Drive results and growth. 

• Support a culture of inclusion in how you work and lead. 

• Do what's right for each other, our customers, investors, and our communities. 
   

Disclaimer 

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications. 

Comcast is an EOE/Veterans/Disabled/LGBT employer. 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.