CRM System Support (Night Shift | Hybrid)

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

CRM System Support is an entry-level application support role responsible for providing day-to-day support for multiple CRM platforms and related business applications. This position partners closely with the CRM System Administration team to maintain system stability, data integrity, and overall application performance. The role serves as a primary support resource for sales teams and leadership, assisting with issue resolution, troubleshooting, user inquiries, and problem diagnosis. Additionally, the position helps monitor system functionality, document support processes, escalate complex issues when necessary, and contribute to the delivery of a reliable and efficient user experience across the CRM ecosystem.

Job Description

Responsibilities:

• User access management for all supported applications
• Manage multiple ticketing processes within the CRM’s in support of end users, while meeting SLA’s
• Work with internal Marketing and Sales stakeholders to ensure that the CRM platform supports business requirements. 
• Contributing to the documentation of support processes, and procedures for internal use
• Monitor account routing and assignment to various Sales groups
• Follow predetermined processes which are designed to guarantee optimal performance of workflows which help automate business-critical data flow and maintain resource documentation when processes change. 
• Prepare data files for updates using Salesforce.com, Microsoft Excel, and third-party tools. 
• Collaborating with cross-functional teams to address system-related issues.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work overnight shift, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience

0-2 Years

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.