Supervisor, Security Operations Center- Swing Shift

• Lead assigned SOC shift operations and provide direction to on-duty Security Specialists.  
• Supervise, coach, train, and support performance development for assigned team members.  
• Conduct shift briefings, manage shift turnover, and maintain clear communication with leadership.  
• Serve as the primary escalation point for security incidents and operational issues during assigned shifts.  

Required Skills and Capabilities  

• Strong leadership, communication, decision-making, incident management, and stakeholder engagement skills.  
• Ability to lead a shift-based security operations team in a high-volume, time-sensitive environment.  
• Ability to work on-site in West Chester, PA and provide real-time leadership presence for shift operations.  
• Knowledge of physical security operations, access control, video surveillance, alarm monitoring, incident reporting, and emergency response practices.  
• Ability to assess incidents quickly, prioritize response actions, and escalate to appropriate leaders and partners.  
• Strong report-writing, documentation review, quality assurance, and operational follow-up skills.  
• Ability to maintain confidentiality, professional judgment, and composure during critical or sensitive events.  

Preferred Experience  

• Previous supervisory, team lead, military leadership, law enforcement, emergency management, intelligence operations, or SOC leadership experience.  
• Experience managing critical incidents and leadership-level communications.  
• Experience with access control platforms, video management systems, alarm monitoring tools, and incident management systems.  
• Coordinate response efforts for critical incidents including threats, crime, workplace violence, facility emergencies, natural disasters, and business continuity events.  
• Monitor alarms, video, internal systems, external data sources, and news feeds for risks impacting personnel, facilities, assets, or operations.  
• Focus on physical security events, facility risk, personnel safety, access control, video monitoring, alarm response, and emergency coordination rather than cybersecurity or IT systems monitoring.  
• Support access control functions including badge support, access updates, remote access requests, and access control reporting.  
• Review incident reports and notifications for accuracy, completeness, timeliness, and compliance with established procedures.  
• Ensure timely security notifications, executive updates, and situational awareness reporting when escalation criteria are met.  
• Coordinate with Corporate Security leadership, regional security teams, facility management, HR, Legal, technical teams, public safety partners, and internal stakeholders.  
• Maintain operational readiness of SOC platforms, monitoring tools, access control systems, video systems, and emergency communication resources.  
• Track shift performance, staffing coverage, operational metrics, incident trends, and quality assurance findings.  
• Identify process improvements and help implement changes that strengthen SOC operations, reporting, training, and incident management.