Specialist 2 - Functional Systems & Technology

Role 

To manage daily debt system reconciliation, investigate and resolve debt‑related customer queries, produce operational reporting, and identify opportunities to improve processes, controls, and system behaviour across Sky’s debt operations. 

Key Responsibilities for this Role 

Debt System Reconciliation & Reporting 

• Perform daily debt system reconciliations, interpreting results to identify anomalies using system reports, historic data, and MI. 

• Monitor, identify, and escalate issues arising from intra‑day operational activity, customer assurance checks, and long‑term trend analysis. 

• Produce clear, concise reporting and insights on system behaviour to support operational and business decision‑making. 

Issue Ownership & Resolution 

• Investigate and resolve issues with strong analytical thinking, maintaining ownership until resolution. 

• Identify recurring patterns, raise incidents, and support cross‑functional investigation and remediation. 

• Use the customer management system and partner systems to interpret customer accounts and debt journeys, ensuring clarity, accuracy, and adherence to expected processes. 

Workload & Task Management 

• Work efficiently to a structured daily task list, balancing priorities to meet SLAs and operational deadlines. 

• Manage daily reconciliation duties alongside ad‑hoc investigations or remediation activities. 

Process & System Improvement 

• Identify trends and patterns that may indicate process gaps or system behaviours requiring improvement. 

• Proactively propose enhancements to workflows, controls, or reporting to improve customer outcomes and operational accuracy. 

Debt Collection Agency Invoicing   

• Investigating where there are discrepancies in automated invoice reconciliation   

• Raise Invoices and process through Ariba for payment  

Required Skills (Must Have) 

• Strong analytical and problem‑solving capability 

• Strong numerical ability 

• High attention to detail with a focus on accuracy 

• Ability to interpret complex data and system outputs 

• Strong organisational and workload‑management skills 

• Ability to work independently and take end‑to‑end ownership of issues 

• Clear written and verbal communication skills 

• Proficiency in Microsoft products — specifically Excel (intermediate to advanced preferred) and PowerPoint (for reporting and presentation of insights) 

Preferred Skills (Good to Have) 

• Experience with debt systems or billing platforms 

• Understanding of debt operations, reconciliation processes, or financial controls 

• Prior experience in telecoms, utilities, or financial services 

• Ability to generate MI and insights from large datasets 

• Continuous improvement or process optimisation experience 

Experience 

• Experience is not a requirement, above skillset & right attitude are more important however  

• Experience in an operational, reconciliation, billing, or debt‑related role would be helpful but not necessary. 

• Background in issue investigation, operational controls, or customer account analysis is beneficial  but not necessary. 

Work Timings (IST or UK) 

7 roles  - would it be possible to have a split with 50% operating  IST and 50% uk – happy to discuss options 

Shift (If any) 

Optional — can specify standard, rotating, or flexible shift pattern depending on operational requirements.