Sr. Technical Program Manager - GTO Residential

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

We’re seeking a highly capable Technical Program Manager 4 to lead the planning, execution, and delivery of large‑to‑medium, moderately complex technical programs spanning multiple teams and organizations. This role requires strong program management fundamentals, growing technical depth, and the ability to operate with increasing independence while partnering effectively with engineering, product, and business stakeholders to drive reliable outcomes.

Job Description

Responsibilities:

• Lead cross‑functional, large‑to‑medium technical programs that span multiple teams or organizations, ensuring delivery against committed scope, timelines, and quality expectations. 

• Collaborate with engineering, product, and business partners to refine requirements, define scope, and establish clear success criteria and delivery plans. 

• Understand technical program scopes and align delivery plans with product direction, business requirements, and relevant planning and budget processes. 

• Identify and secure participation from required cross‑functional teams to ensure effective collaboration and program execution. 

• Build and maintain integrated program plans, including identification and management of critical paths, dependencies, and key milestones; maintain an accurate program record. 

• Identify and manage program risks and issues; proactively define mitigation strategies, establish contingency plans, and escalate appropriately to senior leaders when needed. 

• Track and manage program schedules and tasks; analyze performance against plan and adjust sequencing, scope, or approach to maintain committed outcomes. 

• Provide clear, consistent program status and inputs for leadership and executive readouts, highlighting risks, changes, and decisions required; ensure stakeholder engagement throughout the program lifecycle. 

• Bring structure to moderately ambiguous problem spaces, helping teams break down work, sequence execution, and stay aligned to objectives. 

• Support execution tradeoffs across scope, timeline, dependencies, and resourcing in partnership with stakeholders; ensure proper documentation of decisions and changes. 

• Consistent exercise of independent judgment and discretion in matters of significance.

• Other duties and responsibilities as assigned.

What You'll Need:

• Education: Bachelor's or master's degree in computer science, information technology, or a related technical field. 

• Experience: 7-10 years of relevant experience in technical program management, ops or related roles. 

• Must have a minimum of 5 years’ experience managing the Software Development Life Cycle (SDLC) in an agile environment supporting an engineering focused organization.  

• Must have strong communication skills and a demonstrable ability to speak, listen, and write in a clear, thorough, and timely manner using appropriate and effective communication tools and techniques.   

• Experience developing comprehensive project plans supporting technically focused projects and/or software development deliverables.   

• Proven track record of strong organizational skills. Ability to set priorities, track work, and be transparent.     

• Must have experience pulling and analyzing data to inform an approach or decision. Especially in Jira, Excel, and databases.   

• Ability to explore innovative ways to address operational or organizational pain points.     

• Technical Skills: Understanding of software development life cycle (SDLC) and system architecture. Experience with Agile methodologies and project management tools: ServiceNow, Smartsheet, Power BI, Confluence and JIRA. 

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

 

Skills

Cross-Functional Leadership, Program Delivery Management, Program Execution, Risk Management, Stakeholder Management, Structured Problem Solving

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience

7-10 Years

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.