Senior Manager, Product Market Readiness & Business Operations

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

The Senior Manager, Product Market Readiness & Business Operations plays a critical, high‑impact role in ensuring Xfinity Consumer products are not just launched but truly market‑ready, operationally sound, and positioned to succeed at scale. This role sits at the intersection of Product, Program Delivery, Field Operations, Finance, Technology, and Sales & Marketing, and is accountable for translating product strategy into clear, executable go‑to‑market (GTM) plans.

This leader operates as both a strategic thought partner and a hands‑on execution owner. They bring clarity to ambiguity, drive alignment across complex stakeholder groups, and hold teams accountable to readiness standards, timelines, and outcomes. Success in this role is defined by launch quality, organizational readiness, and post‑launch performance, not activity or coordination alone.

This position regularly works with Director and Vice President level leaders and is expected to operate with strong judgment, influence, and ownership.

Job Description

Core Responsibilities

• Own and drive end to end GTM execution for one or more products, with accountability for cross functional readiness, launch quality, and sustained performance.
• Partner closely with Product Marketing and Program Delivery leaders to translate product vision and strategy into clear, executable GTM and operational plans.
• Ensure alignment across value proposition, positioning, pricing implications, field readiness, and customer experience prior to launch.
• Act as a primary point of orchestration and accountability when tradeoffs, risks, or execution gaps emerge, bringing issues forward with clear recommendations.
• Build executive ready narratives, updates, and decision materials that enable senior leaders to make informed, timely decisions.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.

Professional Experience and Minimum Qualifications

• Proven track record of owning and driving go to market execution for products or initiatives that required coordination across Product, Marketing, Finance, Technology, and Field or Sales teams.
• Demonstrated ability to build from scratch including designing operating models, readiness frameworks, execution plans, and decision mechanisms in ambiguous or lightly structured environments.
• Strong strategic and analytical skills, with experience developing business cases, scenario models, and operational impact analyses to inform senior level decision making.
• Exceptional communication skills, including the ability to create clear, executive ready narratives and recommendations that drive alignment and action.
• Strong operational judgment and organizational awareness, with the ability to navigate complexity, surface risks early, and get things done in large, matrixed organizations.
• Demonstrated ability to influence without authority, resolve ambiguity, and drive clarity across diverse stakeholder groups with competing priorities.
• Experience working closely with field, regional, or frontline teams to ensure readiness, adoption, and sustained performance post launch.

Leadership & Working Style

• Operates with a high ownership mindset; takes accountability for outcomes, not just inputs or coordinating work.
• Comfortable stepping in during high‑stakes moments: surfacing tradeoffs, making recommendations, and helping teams reach decisions.
• Thrives in fast‑paced, high‑visibility environments where priorities evolve and ambiguity is the norm.
• Brings a collaborative, inclusive leadership style that values diverse perspectives and builds trust across teams and disciplines.

Success Attributes

• Promote collaboration, openness and accountability within the team, other departments, and external partners
• Serve as an advocate for diversity of thought, cultural intelligence, and treats team members equitably
• Displays a presence and self-confidence to interface and engage with key stakeholders internally and externally
• Understands the importance of finding wins and engaging others in the cycle of developing new initiatives
• Participative, thoughtful facilitator that can keep others engaged and on track in meeting environments
• Excels in a culture of collaboration, excellence, innovation, and teamwork

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game–changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
 

Skills

Cross-Functional Project Management, Product Launch Plans, Product Management, Project Management, Stakeholder Management, Strategic Alignment

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelor's Degree (Required)

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience

7-10 Years

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.