Tier 3 NOC Engineer (Hybrid-Nightshift)

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

Responsible for specifying, managing, deploying and continuously improving Systems related to Comcast's Regional Area Networks in a 24/7 environment. Focuses on architecting, building, deploying and stabilizing code, services, systems and tools. Drives standardization and service focused instrumentation. Provides subject matter expertise. Resolves system issues escalated by XOC desk, engaging and managing broader teams as necessary and partners with/leads vendors to achieve continuous improvement. Contributes to command and control related activities focused on restoration of complex outages, communication across Comcast and rapid restoration. Works and manages the relationship with external vendors, third parties and associated agencies when necessary to address issues across the infrastructure. Available to assist as needed after hours and weekends in the event of catastrophic outage. Integrates knowledge of business and functional priorities. Acts as a key contributor in a complex and crucial environment. Has in-depth experience, knowledge and skills in multiple systems related to Comcast's Regional Area Networks. May lead teams or projects and shares expertise.

Job Description

Responsibilities:

• Develops solutions for very complex and wide reaching network engineering problems. Sets new policies and procedures to handle future issues. Creates systems engineering documentation to be used by others to troubleshoot and maintain systems.
• Follows engineering design life cycle with proper documentation ensuring that all detailed designs adhere to network standards.
• Performs a variety of complex analytical duties in the planning, deployment, testing and evaluation of Comcast's network, products and services including CRAN, CMTS and the IP, Voice, Data, Commercial, Systems and Video platforms.
• Configures routing to efficiently distribute customer traffic across edge and core network components.
• Analyzes traffic engineering data to forecast network capacity requirements.
• Understands the financial impact of decisions being made; allocates resources/budgets accordingly.
• Collaborates and leads projects that involve supporting all Comcast products and services across the Regional Networks.
• Produces accurate documentation in regards to detailed network designs and associated processes.
• Provides technical training to technicians and other operations/engineering groups on current and future technology.
• Builds and maintains ongoing relationships with the regions and local markets.
• Takes control of a situation, quickly understands the issue and provides a solution without endangering the other services on the network.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience

7-10 Years

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.