Sr. Director, US Medical & Pharmacy

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

The Senior Director, US Medical & Pharmacy serves as an enterprise-wide leader within the Global Benefits COE supporting the execution, coordination and operational performance of our U.S. medical and pharmacy programs. In this highly visible role, you will help translate established benefits strategy into effective execution through operational oversight, vendor coordination, and deep financial and data-driven analysis that enhance employee wellbeing, expand access to care and support long-term cost sustainability—in alignment with our overall Employee Value Proposition.

Job Description

You will be responsible for managing a complex ecosystem of vendor relationships that supports a diverse workforce of roughly 100,000 employees across Comcast Connectivity and Platforms, NBCUniversal and Universal Destinations & Experiences.  The ideal candidate excels in critical thinking and applied financial analysis, complex problem solving and influencing at the executive level through clear data driven insights and executive ready materials to drive enterprise level impact.

Core Responsibilities

Health Plan Strategy & Design

• Executes and supports established health care strategies in alignment with Comcast NBCUniversal’s business needs, and Total Rewards’ goals and objectives.
• Conducts deep operational and financial analysis of existing medical and pharmacy programs, including PBM performance, utilization trends, and cost drivers that improve outcomes and create a differentiated employee experience.
• Manages day-to-day vendor relationships, ensuring effective administration, issue resolution, and performance against contractual and service expectations tailored to the unique needs of our business and workforce.

Executive Leadership Engagement

• Supports executive leadership discussions as part of ongoing plan governance (Benefits Fiduciary and Benefits Management Committees)  to align on to align on program performance, financial outcomes, and operational priorities
• Ability to articulate complex topics in a concise and compelling business case including explaining cost drivers, spend variances, PBM dynamics, and the construct of medical and pharmacy trend increases to facilitate senior leadership understanding and decision making.
• Ability to develop executive level presentation materials including summaries and data-driven narratives and data visualizations.
• Builds understanding and awareness of physical wellbeing strategy, key initiatives, and their business value with key Human Resource stakeholders.
• Engages with ERGs and various wellbeing groups to educate and promote the value of our benefits. 

Financial Oversight

• Has in-depth knowledge of health care financial forecasting/underwriting principles including self-insured medical and pharmacy plan administration and payment models.
• Tracks and monitors medical and pharmacy budget spend, including reconciling forecasts, actuals, and vendor financial reporting including:
  • Partners closely with actuarial and analytics partners on annual accrual rate setting, claims reforecasting, Incurred but Not Paid (IBNP) reserve setting and ongoing claims performance monitoring.
  • Supports multi-year cost forecasting activities of self-funded and fully insured health care program costs in alignment with Comcast’s Long Range Planning process.
  • Partners with Finance to support ongoing plan performance monitoring including reconciliation of actual plan payments with actuarial forecasts.
  • Partners with consultants and Comcast’s Data Services teams to monitor plan performance, identify underlying claims trends, assess member-level impacts of new program initiatives and validate ROI.

Health Plan Governance and Oversight

•  Supports governance and operational oversight of major medical and pharmacy plan vendors, ensuring exceptional service delivery and issue resolution.
• Partners across Total Rewards in order to inform future strategic opportunities and ensure effective management of Comcast’s health care programs across a variety of complex organizational functions.
  • Consults with Comcast clinical team (MSI) on medical plan policy and design.
  • Partners with HR Service Delivery and Benefits Shared Services teams
  • regarding the technical/operational requirements to support ongoing vendor administration.
  • Leads research and deep-dive analysis on escalations that cannot be resolved by Benefits Shared Services, coordinating across vendors and internal partners to identify root cause, financial impact, and recommended next steps.
  • Collaborates with Total Rewards Data Services team on program analytics.
  • Works with Procurement and Legal teams on  to support contract renewals and vendor performance reviews.

People Leadership

• Supervisory responsibilities including coaching and mentorship for Senior Manager supporting medical and pharmacy operations, analytics, and vendor management.

Qualifications

• Expert-level financial acumen with demonstrated experience analyzing medical and pharmacy plan costs
• Advanced Excel expertise, including complex financial modeling and large data-set analysis
• Proven ability to create executive-ready decks, including clear summaries, structured content, and supporting detail
• Strong critical-thinking skills with the ability to perform deep dives into PBM performance, vendor reporting, and cost drivers
• Hands-on experience with U.S. medical and pharmacy plans and a practical understanding of how they operate
• Ability to clearly explain individual contributions to plan cost increases and the construct of medical and pharmacy trend to executive and non-technical audiences

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Benefits Plan Design, Benefits Strategy, Executive Presence, Human Resources Budgeting, Leadership

Compensation

This job can be performed in New York City with a Pay Range of $154,951.80 - $278,913.23. This job can be performed in California with a good faith estimated pay range upon hire of $139,456.62 USD - $258,252.99.

Comcast intends to offer the selected candidate base pay within the posted range for this role at the time of posting dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work.    Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus.  Additionally, Comcast provides best-in-class Benefits to eligible employees.  We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most.  That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience

10 Years +

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment applicants with arrest or conviction records in accordance with the requirements of applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Please note that federal state, or local laws and regulations may restrict or prohibit Comcast from hiring individuals convicted of certain crimes. Additionally, an applicant’s criminal history may have a direct, adverse, and negative relationship on the job duties of this position, which may result in the withdrawal of a conditional offer of employment.