Eng 1, Technl Prodt Sales Suppt

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

Responsible for technical sales support on Small Business opportunities to achieve target budget for the sales professionals with which they are aligned.
Applies foundational communication, problem-solving, and execution skills to support customer engagements and deliver high-quality outcomes.
Act as the technical expert during the presales process and provide experienced support to the customer's technical team to bridge their need with Comcast services and products. Works as a collaborative member of the sales team to market and sell the Company's voice product lines including Comcast Advanced Voice, Managed Network, Hospitality, Security and BCI services as a bundle or standalone offer.

Job Description

Core Responsibilities

• Analyze customer requirements and needs to understand how Comcast products and services can be applied to meet the needs of the customer.
• Translate technical design requirements and create and deliver sales presentations that demonstrate technical knowledge of Comcast products and services.
• Attend customer appointments in-person or via video call.
• Prepare proposals that include cost effective solutions for customers while solving potential configuration challenges.
• Recommend appropriate product bundles with accurate pricing promotional discounts for multi-product orders.
• Set appropriate expectations and follow up with the customer on project timeline and completion.
• Experience with the following preferred:
  • SD-WAN, Managed Security, Unified Communications, Hosted Voice, Cisco WebEx, MS Teams, SIP Trunking, IP Phones, Fiber, Coax, Ethernet, Switching, Routing, Routing Protocols, IP Addressing, Firewalls, Unified Threat Management, PRI, SIP, Managed/Professional Services, High Availability, Cellular Backup, MS Office Suite including Visio.
• Drive sales closure to shorten the sales cycle and ensure goals and objectives are achieved.
• Train and coach sales professionals to understand and successfully sell advanced voice solutions.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.
• Hiring areas:  Harrisburg, Lancaster, Scranton, State College, Chambersburg, and surrounding areas.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Collaboration, Communication, Customer Experience (CX), IT Sales, Product Positioning, Professional Presentation, Technical Solution Design

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience

0-2 Years

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.