Engineer 2 - Site Reliability Engineering

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

This job is responsible for the availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning for platforms. It will engage in designing, analyzing and troubleshooting large-scale distributed systems, debugging and optimizing code and automating routine tasks. It will be part of a team consisting of a mix between software and technology infrastructure backgrounds. It will provide subject matter expertise, resolve complex break/fix scenarios and engage broader teams as necessary. It will partner with engineering, vendors and client services to deliver successful technical solutions. Works with limited supervision and direction while executing associated functions and responsibilities. Follows operational practices and independently determines/develops approaches for non-routine solutions. Works with moderate guidance in own area of knowledge.

Job Description

ABOUT THE ROLE:

Are you passionate about digital media, entertainment, and software services?  Do you like big challenges and working within a highly motivated team environment?  Keen with respect to Observability and Reliability?  Candidates for the Monitoring Tools Analyst role in our AIOps group will be responsible for the operation, continuous service improvements and data quality within the monitoring tools landscape.  Other key responsibilities include:

• Responding to and administration of events and alerts from all toolsets
• Testing and management of monitoring software agents
• Synthetic test creation, modification, and reporting
• Trend analysis of alerts/events within toolsets and aggregation platform
• Working with incident management, problem investigation and application support teams when required
• Creation & maintenance of groups, dashboards and reports within monitoring toolsets

REQUIREMENTS:

Technology Expertise and Ownership

• Expertise/operational support experience with monitoring toolsets such as OP5/Nagios, Datadog, or related monitoring toolsets for infrastructure and synthetic test monitoring
• Expertise with Agile DevOps methodologies, process & associated software (ServiceNow Agile, Jira)
• Expertise and troubleshooting skills for large-scale distributed computing systems and software
• Experience with automation, CI/CD pipeline & software testing (Ansible, Terraform, Puppet, Chef, and Jenkins)
• Working knowledge of OS management and features (Windows, Linux distributions)
• Knowledge of public cloud service offerings (AWS, Azure, Google)
• Familiarity with network technology concepts (TCP/IP, UDP, IPV4, IPV6, DNS, SSL, Firewalls, F5 LTM)
• Familiarity with general cybersecurity best practices, close collaboration with Cyber Security team 

Collaboration and Technical Communication Requirements

• Excellent written and verbal communication and presentation skills for both technical and non-technical audiences
• Ability to collaborate enthusiastically with DevOps teams, customers, and peers across our organization
• Ability to identify patterns and trends with monitoring and alerting
• Demonstrate a tolerance for stress and provide a supportive attitude for all colleagues

PREFERRED QUALIFICATIONS:

• Proven experience of working in a multi time zone environment
• Analytical mindset with a desire to improve offered service
• Previous Media Industry environment an advantage
• Monitoring toolset and ITSM qualifications an advantage

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience

2-5 Years

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.