Specialist 4 - User Experience

• Develop and maintain responsive email templates, landing pages, web forms, and digital experiences using HTML, CSS, and JavaScript. 

• Lead the design, development, and implementation of customer communication and marketing automation solutions using Adobe Campaign Classic v8 (ACC v8). 

• Manage end-to-end campaign delivery, including requirements gathering, solution design, development, testing, deployment, and post-launch support. 

• Collaborate with business stakeholders, Product Owners, Marketing Operations, and global HQ teams to translate business requirements into scalable technical solutions. 

• Oversee team workload, project deliverables, and resource planning to ensure successful execution of multiple concurrent initiatives. 

• Provide technical leadership and guidance to engineering teams, ensuring adherence to development standards, best practices, and delivery timelines. 

• Ensure adherence to established Campaign QA and Email QA processes, including validation of audience targeting, personalization, content accuracy, tracking, rendering, and deployment readiness. 

• Drive quality assurance best practices across campaign development and execution, ensuring high-quality customer communications and minimizing production issues through rigorous testing and governance. 

• Mentor and coach team members, fostering technical growth, knowledge sharing, and continuous improvement. 

• Troubleshoot complex campaign, workflow, and data integration issues, providing timely resolution and root cause analysis. 

• Support the adoption and implementation of next-generation Adobe technologies, including Adobe Journey Optimizer (AJO) and Adobe Experience Platform (AEP). 

• Act as the primary technical point of contact for leadership teams, ensuring clear communication, risk management, and successful project execution.  

Technical Expertise: 

• Strong hands-on experience with Adobe Campaign Classic v8 (ACC v8), including campaign development, workflows, deliveries, schemas, and troubleshooting. 

• Proficiency in HTML, CSS, and JavaScript for developing responsive email templates, landing pages, web forms, and customer-facing digital experiences. 

• Solid understanding of JSON, XML, and data structures used in marketing technology integrations and data exchange. 

• Strong knowledge of data management concepts, audience segmentation, data workflows, and campaign orchestration. 

• Proficiency in writing and optimizing SQL queries for data extraction, analysis, validation, and troubleshooting. 

• Working knowledge of Adobe Experience Platform (AEP) and Adobe Journey Optimizer (AJO) is highly desirable and is considered a strong advantage.