Investigator 2, Security

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

This position is responsible for supporting the corporate security function in protecting both company assets and employee safety, conducting complex investigations and identifying risks to Comcast’s brand, assets and business processes across multiple business channels that could include theft, forgery, fraud, workplace violence incidents, retail business sales misconduct, other personal misconduct, and policy violations, as well as criminal violations. Promotes customer and employee safety by conducting physical security risk and vulnerability assessments to identify potential threats and vulnerabilities and works to mitigate security risks. Responsible for conducting physical security assessments to identify gaps and opportunities to improve security as well as addressing requirements per Comcast policies.

Job Description

Responsibilities:

• Develop investigative strategies using specialized techniques, systems, and tools to gather and evaluate evidence
• Work with management to plan, organize, and conduct difficult and complex investigations related to internal and external security issues. This includes but is not limited to; conducting and directing interviews of direct and indirect witnesses, offenders and victims, searching records, documents, other media, surveillance, and preparing investigative findings in a comprehensive, coherent and proficient written report that meet legal and regulatory requirements for presentations to business leaders to aid in business decisions and to law enforcement, when warranted.
• Ensure that all investigations / inquiries are objective and brought to a logical and timely conclusion in the best interest of the Company.
• Liaison with law enforcement, retail coalitions, industry groups and internal business partners
• Review and analyze processes to identify security risks and vulnerabilities in order to recommend strategies for prevention, mitigation, and recovery.
• Collect, document, store, and maintain evidence according to the chain of custody guidelines. 
• Assist in conducting business process reviews and internal audits to ensure compliance with applicable security standards.
• Conduct Physical Security Assessments
• Communicate and direct effective prevention strategies ensuring appropriate controls are in place at the discretion of management.
• Be available to respond to critical incidents and present succinct factual updates to leadership
• Testify under oath in municipal, superior, and federal court and administrative hearings as needed.  
• Collaborate with Company stakeholders including but not limited to Human Resources, Legal, Compliance, Environmental Health and Safety, Business Continuity, etc.
• Prepare and present investigative findings to Comcast leadership at all levels
• Develop and maintain excellent working relationships with peers in the industry, local, state, and federal law enforcement agencies, government agencies and emergency services 
• Provide training for employees on security related topics, to include but not limited to security awareness, robbery and fraud prevention, workplace violence, sales integrity, etc. 
• Other duties and responsibilities as assigned.

Required Skills and Qualifications

• Analytic ability and drive, critical thinking skills, project management experience, and exposure to tactical and operational security
• Ability to prioritize and oversee multiple tasks, pay close attention to detail, be well organized, and work successfully with minimum supervision in a fast-paced environment.
• Strong interpersonal and communication skills including ability to interact with employees, management at all levels, legal and compliance, and law enforcement.
• Proficient with Microsoft Suite of Applications (Office 365, Word, Excel, PowerPoint) and the ability to learn other computer software systems, such as Comcast’s Case Management system
• Understanding of business, private, and public sector partnerships
• Excellent written, verbal, interpersonal communication skills.
• Proficient in contemporary / advanced investigative theory, techniques, or protocols.
• Must be knowledgeable with laws and statutes impacting methods used in successful investigations and be able to make fact-based decisions based on available evidence.
• Excellent judgement with the ability to manage sensitive and confidential information
• Maintain the highest ethical and professional standards.
• Ability to thrive in a dynamic environment.

Education

• Bachelor’s degree in an area of study relevant to this position preferred

Desired Related Work Experience

• 5+ years’ related experience in investigations or related areas, such as corporate security, Criminal Justice, Law Enforcement, Accounting, Loss Prevention, or Compliance).
• Prior law enforcement / investigative training experience, working in a corporate environment preferred.
• Experience working on sophisticated financial investigations

Preferred Skills and Qualifications

• Certification from an interviewing and interrogation program such as Wicklander-Zulawski & Associates, John E. Reid & Associates, or LSI Laboratory for Scientific Interrogation, Inc. (SCAN).
• Certification or accreditation from a Risk or Security Management Association or governing body is a plus.
• Certified Protection Professional (CPP), Certified Fraud Examiner (CFE) Certified Forensic Interviewer (CFI), or Professional Certified Investigator (PCI) desired.
• Multi-lingual abilities and experience in the telecommunications industry is a plus.
• Knowledge of video camera systems, intrusion detection systems (IDS), access control systems, and digital video recorders (DVR).

Working Conditions

• Position requires sitting and/or standing for extended periods of time,
• Must be willing to travel and respond to emergency security matters on a 24 x 7 basis.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Documentations, Interviewing, Standards Compliance

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience

2-5 Years

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.