Technical Customer Success Manager

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

ABOUT DATABEE
You will be an innovator within DataBee. (https://www.comcasttechnologysolutions.com/databee-suite) This division specializes in offering Software-as-a-Service (SaaS) and subscription-based security solutions to large enterprises and the federal government. For the first time ever, customers are now able to purchase some of the best of Comcast’s own in-house security technologies.

These solutions are proven-at-scale to defend critical infrastructure and effectively reduce cost. The Cybersecurity Suite efficiently improves security and compliance while keeping costs in check.

Job Description

This position is ineligible for visa sponsorship.  To be considered for this role, you must be legally authorized to work in the United States and not require sponsorship for employment now or in the future.

This position requires you to work EST business hours.

Job Responsibilities: 

• Own end to end technical success across assigned customer accounts. Implementing architecture and solution for net new and expansion opportunities  
• Serve as the primary customer-facing lead, including executive leadership and customer meetings. 
• Perform hands-on work within the platform (data onboarding, dashboarding, integrations, troubleshooting) validating customers are able to arrive at their derived outcomes. 
• Support primary use cases in CCM and cyber risk reporting leveraging  core platform capabilities including OCSF normalization, entity resolution, device/application ownership discovery, and secondary use cases for SIEM cost optimization and detection workflows.  
• Drive delivery across data ingest, ETL, storage, and integrations aligned to our platform capabilities using project management skills  
• Act as a DataBee practitioner voice externally — contributing to blog posts, conference presentations, or analyst briefings where appropriate. 
• Partner with Sales Engineering, Accounts Executives, and the Engineering, and Product teams to support solution deployment, expansion planning, and clean handoffs and influence roadmap 
• Engage alongside Sales Engineering in complex enterprise opportunities — elevating conversations to leadership and CISO-level stakeholders by developing and presenting practitioner experience  
• Provide technical leadership and mentorship across teams and customer engagements 
• Drive continuous optimization and maturity of customer environments post-deployment 
• Bring customer feedback to Product Management and Engineering, and improve product and deployment designs based on customers engagements.
• Travel to customer sites or Comcast office or customer HQ when the customer requests an in-person meeting. Travel to in person internal meetings also is required upon request to build rapport with customers. 
• Thrive in a startup operating model: move fast, operate with ambiguity, take ownership, and improve how we sell. 
• Performs other related duties as assigned. ​

Required Skills and Experience: 

• Preferably has at least 3-5 years of proven experience in customer facing technical roles such as a technical account manager, data engineering, solutions consulting roles in enterprise B2B SaaS, with the ability to build trust and communicate effectively in dynamic environments. 
• Extensive enterprise project management experience with exceptional communication skills—clear writing, structured presentations, and the ability to align and influence a broad set of cross functional stakeholders. 
• Background in GRC, security compliance, cyber risk, or security reporting/analytics use cases, with the confidence to engage both technical practitioners and executive stakeholders. 
• Strong understanding and hands on experience of data architecture fundamentals, including data ingest, ETL, data normalization, advanced SQL queries, and apply modern data engineering best practices. 
• Familiarity with modern data and storage approaches such as Snowflake, Databricks, cloud object storage, and open table formats such as Iceberg, AWS S3, Azure Blob, and similar platforms. 
• Experience with enterprise systems commonly involved in cyber risk and compliance reporting such as identity, endpoint CMDB, vulnerability, cloud platforms, ITSM, HR or org data, and familiarity with SIEM platforms such as Microsoft Sentinel and Splunk. 
• Experience with enterprise systems commonly involved in cyber risk and compliance reporting such as identity, endpoint CMDB, vulnerability, cloud platforms, ITSM, HR or org data, and familiarity with SIEM platforms such as Microsoft Sentinel and Splunk. 
• Strong problem-solving, ownership mindset, and ability to operate in an ambiguous, fast-paced environment 
• Thrive in a startup operating model: move fast, operate with ambiguity, take ownership, and improve how we sell. ​

Employees at all levels are expected to: 

• Understand our Operating Principles; make them the guidelines for how you do your job. 
• Own the customer experience - think and act in ways that put our customers first, give them flawless digital options at every touchpoint, and make them promoters of our products and services. 
• Know your stuff - be hard-working learners, users and advocates of our groundbreaking technology, products and services, especially our digital tools and experiences. 
• Win as a team - make big things happen by working together and being open to new insights. 
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. 
• Get results and growth. 
• Respect and promote inclusion & diversity. 
• Do what's right for each other, our customers, investors and our communities. 

Disclaimer: 

This information has been crafted to indicate the general nature and level of work performed by employees in this role. It is not crafted to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. 

Skills

Collaboration, Customer Success, Executive Presence, Project Management

Compensation

National Pay Range: $98,678.80 USD-$231,278.44 USD Illinois Pay Range: $104,846.23 USD - $203,525.03 USD Colorado Pay Range: $111,013.65 USD - $212,776.16 USD Hawaii Pay Range: $129,515.93 USD - $194,273.89 USD Washington DC Pay Range: $141,850.78 USD - $212,776.16 USD Maryland Pay Range: $117,181.08 USD - $212,776.16 USD Minnesota Pay Range: $111,013.65 USD - $194,273.89 USD New York Pay Range: $117,181.08 USD - $231,278.44 USD Washington Pay Range: $111,013.65 USD - $222,027.30 USD New Jersey Pay Range: $123,348.50 USD - $222,027.30 USD Vermont Pay Range: $117,181.08 USD - $185,022.75 USD Massachusetts Pay Range: $123,348.50 USD - $222,027.30 USD California Pay Range: $111,013.65 USD - $205,580.83

Comcast intends to offer the selected candidate base pay within the posted range for this role at the time of posting dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work.    Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus.  Additionally, Comcast provides best-in-class Benefits to eligible employees.  We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most.  That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience

7-10 Years

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment applicants with arrest or conviction records in accordance with the requirements of applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Please note that federal state, or local laws and regulations may restrict or prohibit Comcast from hiring individuals convicted of certain crimes. Additionally, an applicant’s criminal history may have a direct, adverse, and negative relationship on the job duties of this position, which may result in the withdrawal of a conditional offer of employment.