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Job Description Summary:
We are looking for a Senior Manager, IMCR (Incident Management and Crisis Resolution) to support our North America Operating Unit (NAOU).
The Senior Manager, IMCR plays a critical role in ensuring effective management and resolution of incidents and crises across the North America Operating Unit (NAOU). This role will ensure incident resolution through clear communication, efficient coordination, and collaboration with stakeholders, while maintaining urgency, compliance with the company’s IMCR policies, procedures, and governance frameworks.
Incidents and crises may span diverse areas including product integrity, safety of people and infrastructure, environmental sustainability, regulatory compliance, brand reputation, and supply chain continuity. This role requires sound decision-making abilities under pressure, strong leadership, excellent communication and problem-solving skills, and the ability to take a proactive and principled approach to risk management—prioritizing what is right over what is easy.
Additional responsibilities include IMCR data management including data analysis and reporting and supporting IMCR program and process improvements.
RESPONSIBILITIES:
Successfully lead IMCR activities for the Operating Unit (OU) including on major events, ensuring preparedness and rapid resolution of incidents and crises in collaboration with cross-functional partners at the TCCC (The Coca-Cola Company), bottler system partners, and system stakeholders.
Convene and oversee IMT meetings, ensuring all stakeholders are informed and aligned on decisions and resolutions.
Utilize IMCR platforms, tools, and processes for managing incident notifications, updates, and detailed record-keeping, including meeting logs and minutes that include summary of IMCR activities, identified risks, and next steps.
Support the development, implementation, and validation of training programs and simulations for internal teams and bottler system partners to enhance response preparedness.
Compile and analyze data and create presentations to report on incident trends and risks, lessons learned and the COQ (Cost of Quality).
Continuous improvement leader ensuring ongoing improvement initiatives to the IMCR Process including enhancing processes, dashboard reporting tools and training programming.
Main point of contact to triage and deploy any crisis management scenarios outside of business hours.
REQUIRMENTS:
6+ Years experience in product quality and food safety, occupational safety standards, and supply chain processes required.
Availability to be on-call and respond to emergencies outside of regular working hours required
Data analysis and visualization skills required.
Project management experience preferred
Experience in risk assessment and root cause analysis desired
Exceptional verbal and written communication skills, with the ability to simplify complex information for varied audiences.
Ability to stay focused and make sound decisions under pressure, often with limited time and information.
What We’ll Do for You
Exposure to World Class Leaders: Availability to global technology leaders that will expand your network and expose you to emerging technologies and techniques.
Global Connections: Allows you to develop, enhance and maintain global connections that allow us to move faster and learn from others.
Agile Work Environment: We embrace agile, with management that believes in removing barriers, so you are empowered to experiment, iterate, and innovate
Purpose Driven: Purpose driven approach that empowers our people to protect the environment and communities we serve while delivering safe & quality products.
Community of Belonging: We are an organization that believes in our ability to continually grow and build the right atmosphere where people feel safe and empowered, letting you bring your best self to work.
Skills:
Communication, Continual Improvement Process, Cross-Functional Teamwork, Process Improvements, Product Development, Root Cause Analysis (RCA), Sustainability, Waterfall ModelPay Range:
United States of America: 131,000 USD - 153,000 USDBase pay offered may vary depending on geography, job-related knowledge, skills, and experience. A full range of medical, financial, and/or other benefits, dependent on the position, is offered.
Annual Incentive Reference Value Percentage:
15Annual Incentive reference value is a market-based competitive value for your role. It falls in the middle of the range for your role, indicating performance at target.
Location(s):
United States of AmericaCity/Cities:
AtlantaTravel Required:
00% - 25%Relocation Provided:
NoJob Posting End Date:
July 9, 2026Our Purpose and Growth Culture:
We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws.