Complex Claims Specialist, UK

Any location, United Kingdom4+ years

About us

Coalition is the world's first Active Insurance provider designed to help prevent digital risk before it strikes. Founded in 2017, Coalition combines comprehensive insurance coverage and innovative cybersecurity tools to help businesses manage and mitigate potential cyberattacks.

Opportunities to make an impact with bold thinking are real—and happening daily at Coalition.

About the role

The Claims team at Coalition stands apart for our outstanding level of consumer service and knowledgeable handling of claims for our insured customers. As a team, Claims is about finding ways to help our consumers find a solution to cyber risk. As we continue to expand, we are seeking an experienced claims professional to join our cyber claims team and lend a hand in handling intricate primary Cyber, Tech, and Media policies. You will also provide assistance to the underwriting team and manage/collaborate with a variety of vendors such as breach coaches, defense counsel, and coverage counsel for Coalition and its partner carriers.

This is a remote opportunity that can be based anywhere in the United Kingdom.

Responsibilities

Handle the intake of severe cyber events, including the coordination with breach counsel, forensic investigators and other vendors
Evaluate full pending of claims in affiliation with the posting and recommending accurate reserves
Handle litigation including 3rd party liability arising from security failure or data breaches, Media and Tech E&O
Maintain accurate file documentation/information in our claims system
Assess liability and damage data in affiliation with intricate claims, maintain appropriate documentation
Assess insurance coverage issues
Intelligently guide and track third-party vendors and service providers work and spend
Maintain and develop relationships with brokers, various positions within an insured's business including: risk managers, general counsels, and a variety of vendors
Identify settlement opportunities to maximize impact
Collaborate in the defense and resolution of claims
Provide data and reason based-informational assistance to underwriters
Provide assistance to business development with regard to marketing, client presentations, sales discussions
Liaise with partner carriers on a daily basis
Maintain and develop relationships with brokers, various positions within an insureds’ business including: risk managers, general counsels, and a variety of vendors
Lead client engagement including table top exercises, whether delivered by Coalition or vendors
Ensuring the global claims team are aware and trained regularly in UK specific claims handling concerns and in additional territories as Coalition expands its geographical footprint.

Skills and Qualifications

4+ years of experience handling cyber, tech, and/or media claims and litigation
Demonstrated experience to work as part of a team, interact with others, meet goals, and successfully perform in a changing work environment
Excellent communication and interactive experience
Team-oriented with aptitude to excel in a collegial environment but work proactively

Bonus Points

Legally qualified in England and Wales and another territory (e.g. California, Australia or Canada/EU nation state)
Background in handling wider financial lines claims, including D&O
Cybersecurity investigation background
Experience with handling US cyber incidents

Perks

100% medical coverage, including outpatient care
Life insurance
25+ paid holidays
Annual home office stipend
7% employer pension contribution
Mental and physical health wellness programs like Headspace, Wellhub
Competitive compensation and opportunity for advancement

Why Coalition?

Work at Coalition is centered on the joint mission to Protect the Unprotected. We have built a remote-first, highly inclusive culture that welcomes people from diverse backgrounds. We trust each other to take responsibility, share ownership of outcomes, and put in the work together to protect businesses from digital risk. Coalition’s exceptional growth stems from its ability to address real-world problems for organizations of all sizes while remaining true to our founding values of character, humility, responsibility, purpose, authenticity, and inclusion.

We’re always looking for collaborative, inquisitive individuals to join #OurCoalition.

Visit our Newsroom >

Privacy Notice

Coalition is committed to protecting your privacy and handling your personal information responsibly. We collect, use, and store personal information as necessary for the recruitment process and in compliance with applicable privacy laws and regulations in all regions where we operate. We want you to understand what personal information we collect, how we use it, and your rights regarding access, correction, and deletion of your data where applicable. Information submitted, collected, and processed as part of your application is subject to Coalition's Privacy Policy. For further details, please review our full Privacy Policy or contact us with any questions regarding how your information is handled.

Our Privacy Policy >

Safe Hiring Notice

All legitimate communication from Coalition comes from @coalitioninc.com emails, and open roles are listed only on our Careers page. We never ask for payment, banking details, or personal identification before an offer is accepted through our secure systems. If you believe you’ve been a victim of fraudulent recruiting, follow guidance from the Federal Trade Commission (FTC).

Anti-Discrimination Notice

Coalition is proud to be an Equal Opportunity employer. Our policy is to provide equal employment opportunities to all individuals, without discrimination or harassment on the basis of any characteristic protected by applicable laws in each country where we operate. This commitment includes, but is not limited to, ensuring equal treatment in recruitment, selection, training, promotion, transfer, compensation, and all other aspects of employment. Coalition does not tolerate discrimination or harassment of any kind, and we are dedicated to fostering an inclusive and supportive workplace.

Accommodations

Coalition is committed to providing reasonable accommodations to qualified individuals with disabilities, including applicants and employees, in accordance with applicable laws and regulations in each country where we operate. Our policy is to support equal opportunity in the hiring process by considering qualified applicants regardless of disability or other protected characteristics, unless providing accommodation would impose an undue hardship or disproportionate burden. If you require accommodation to complete an application, interview, pre-employment testing, or participate in the selection process, please contact us at candidateaccommodations@coalitioninc.com. We also consider all qualified applicants, including those with criminal histories, in line with applicable laws and regulations in each jurisdiction.

To all recruitment agencies: Coalition does not accept unsolicited agency resumes. Do not forward resumes to our email alias, employees, or other physical or virtual organization locations. Coalition is not responsible for any fees related to unsolicited resumes.

Claims Manager, Germany - (m/w/d)Any location, Germany

Customer Success ManagerAny location, United States

$57,000 - $65,000

Customer Success ManagerProvo, UT (On-site)

$57,000 - $65,000

Customer Success AssociateAny location, United States

$40,000 - $50,000

Data Engineer, SecurityAny location, Canada

$115,300 - $115,300