Technical Manager (US Core Lab)

About the Team

The primary purpose of the Technical Manager role is to provide technical expertise to internal teams and external clients. The scope of the role includes, but is not limited to, technical and clinical support for Core Lab analysts, complaint handling, process improvements and evaluation of quality and turnaround trends of Cleerly analysis. 

About the Opportunity

Reporting to the CCTA QC Assessment Lead, the Technical Manager will contribute to many critical tasks in the daily operations of the Core Lab, including:

• Managing technical escalations and complaints
• Communicating with other teams, departments and clients
• Assisting the training department when required
• Managing essential Technical projects when applicable to the role.
• 6 month expectations: Completed training for essential skills for the role, including:
• Cleerly software
• Advanced Pathology
• Work Instructions and Standardizations
• 12 month expectations: 
• Become a proficient user of Cleerly Software and develop understanding of advanced pathology. 
• Manage escalations, complaints and external communications with clients with limited supervision. 
• Collaborate cross-functionally with all other Core Lab departments(IS, APPS, PHO and Training) and external teams such as the product team. 
• Evaluate quality and turnaround time trends.
• Participate in development of technical standards
• Effectively communicate with clients and team members during the complaint handling process.

Responsibilities

• 30%: Contribute to standardization process for Cleerly LABs analysis
• 20%: Assist on reviewing complaints (discordances), and is the first contact point for MSL
• For the appropriate discordances, as coordinated by the CCTA QC Assessment Lead, may be the technical interface with the site/client.
• 20%: Evaluate Cleerly LABs software and provide the Technical team feedback for future improvement; Reviews the CLI fixes and decide about the impact or escalates
• 10%: Provide clinical support for escalated commercial and research exams; Serves as a first escalation point and peer review discussion
• 10%: Assisting with training (shadowing/content creation)
• 10%: Evaluate quality and Turnaround Time trends

Requirements

• Degree in Medical Sciences, preferably Radiography;
• Bachelor’s degree or applicable experience(>5 years);
• Technical and clinical experience in CTA Coronary Post processing (minimum of 2 years preferred);
• Minimum 2 years CCTA experience;
• Experience in collaborating with multiple departments or entities;
• Supervisory or leadership experience a plus

In addition to experience in leading people, this role requires expertise in coronary CTA analysis, including coronary anatomy and advanced understanding of pathology. Understanding of training processes, including development of training programs, is also required. Excellent communication and interpersonal skills are a must for this highly collaborative role.

Must be located in the US

Must be fluent in English and medical terminology. Must be able to cover evening or weekend shifts as needed.

Soft Skills

• Highly organized
• Creative thinking;
• Analytical thinking;
• Advanced problem solving;
• Critical thinking;
• Holistic thinking;
• Communication;
• Attention to detail;
• Interpersonal Skills.

The base salary range for this role varies by location and is aligned to market benchmarks.

• Candidates located in higher-cost labor markets, including California, Washington, New York, New Jersey, Connecticut, Massachusetts, and Washington, DC represent the middle to high end of the range, while candidates located in all other U.S. locations represent the low to middle end of the range.
• Final compensation is determined based on location, experience, skills, and internal equity.

This role is eligible for a 15% target annual bonus, resulting in the following base salary and Total Target Compensation (TTC) ranges:

• Base Salary: $100,000 - $115,000
• TTC: $115,000 - $132,250

*Total Target Compensation (TTC): Total Cash Compensation (including base pay, variable pay, commission, bonuses, etc.) Additionally, stock options, paid benefits, and employee perks are part of your total rewards.