BANAMEX - Infrastructure Operations Lead (BAU & Transition) -SVP

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

The Engineering Group Manager is a senior management level position responsible for accomplishing results through the management of a team or department in an effort to drive a variety of engineering activities including the design, acquisition and deployment of hardware, software and network infrastructure in coordination with the Technology team. The overall objective of this role is to lead efforts to ensure quality standards are being met within existing and planned framework.

Responsibilities:

• Ensure the goals of functional area are delivered to appropriate Operations & Technology (O&T) organizations
• Oversee O&T spending to ensure the firm's finances are budgeted and spent according to the Chief Technology officer’s (CTO) technology strategies
• Manage overall execution of IT strategy and roadmap for the technology area
• Lead operational readiness and conformance to global operational standards for ongoing operation and support
• Utilize an in-depth understanding of how engineering integrates within technology and commercial awareness
• Responsible for training and coaching team members, performance management activities, monitoring quantity and quality of work, and addressing development needs for assigned personnel
• Make evaluative judgment based on analyzing information in complicated or unique situations; utilizing multiple sources of information
• Impact engineering through overseeing planning, finances / budget, end results and policy setting
• Negotiate with senior leaders across functions and with external parties, as required
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 10+ years of relevant experience in an Engineering role with commensurate experience in people management.
• Experience working in Financial Services or a large complex and/or global environment
• Project Management experience
• Consistently demonstrates clear and concise written and verbal communication
• Comprehensive knowledge of design metrics, analytics tools, benchmarking activities and related reporting to identify best practices
• Demonstrated analytic/diagnostic skills
• Ability to work in a matrix environment and partner with virtual teams
• Ability to work independently, prioritize, and take ownership of various parts of a project or initiative
• Ability to work under pressure and manage to tight deadlines or unexpected changes in expectations or requirements
• Proven track record of operational process change and improvement

Education:

• Bachelor’s degree/University degree or equivalent experience
• Master’s degree preferred

Experiencia mínima de 10 años en la gestión de servicios de operación de Infraestructura.

Conocimientos en:

• Gestión de servicios de Infraestructura soportados por terceros, definición, medición y seguimiento a SLA´s
• Gestión de BD, SO, Cloud, almacenamiento, nuevas
• Arquitectura de Infraestructura. ya sea para Data Center, Network, servidores (Linux, Unix, Windows) y almacenamiento.
• Gestión e implementación de proyectos de infraestructura (Ambientes productivos y previos)
• Gestión de sistemas de pruebas, DR y continuidad operativa
• Gestión de auditorías internas y externas

Herramientas:

• Office 365
• Service Now

------------------------------------------------------

Job Family Group:

Technology

------------------------------------------------------

Job Family:

Systems & Engineering

------------------------------------------------------

Time Type:

Full time

------------------------------------------------------

Most Relevant Skills

Please see the requirements listed above.

------------------------------------------------------

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

------------------------------------------------------

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.