Finance Desk Applications Support - Technical Lead - Vice President

Discover your future at Citi

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Job Overview

Engineer the future of global finance. At Citi, our Tech team doesn’t just support finance – we are helping to redefine it. Every day, $5 trillion crosses through our network. We do business in 180+ countries operating at a scale few can match. From deploying advanced AI to helping shape global markets, we build systems that matter. Look to join a team where your work helps influence economies, your ideas can drive innovation and outcomes, and your growth is backed by mentorship, continuous learning and flexibility with potential hybrid work opportunities. Help solve real-world challenges that touch millions and get the opportunity to build the future of finance with Citi Tech.

The Finance Desk (FD) support group provides technical and business support for Citi’s global Finance Desk.  Support teams are located in multiple regions; Belfast, Sydney  India and Mississauga.

The ‘Finance Desk Application Suite’ application hosts web based components and Informational business content for Finance Desk trading and related business areas. The ‘Finance Workstation’ application is a trade capture system used by Global Finance Products area for capturing Repos, Buy/sellbacks, Borrow/Loans & some Money market transactions.

We are searching for a highly motivated and enthusiastic technical senior for Finance Desk support team, based in Belfast. We work in partnership with the business running the application production platform, providing quick resolutions to their issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed. The role will entail working closely with senior business partners, developing application knowledge, driving and tracking projects around stability and service improvement, incident resolution and follow-up activities and providing strategic technical solutions

Key Responsibilities:

You will be working closely with regional teams in Sydney, India, UK, US and Canada operating in a follow-the-sun global model, along with application developers and business analysts in the team.

• Global Oversight of Finance Desk Support function with Rates Technology – facing off to senior Business and Technology stakeholders

• Provide user and batch support for trade booking application ‘Finance Workstation’ and ‘Positions’

• Start of day checks, continuous monitoring of application and underlying infrastructure

• Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.

• Develop and maintain technical support documentation

• Act as a liaison between users/traders, interfacing internal technology groups and vendors

• Participate in application releases, testing and deployment into production

• Perform post release checkouts after application releases and infrastructure updates

• Active involvement in and ownership of Support Project items, covering Stability, Efficiency and Effectiveness initiatives.

• Good interpersonal and communication skills, great teammate.

• Basic Business knowledge/ understanding of financial markets and products.

• IT/spreadsheet/analytical/modelling skills)

• UNIX (Solaris/Linux) knowledge and practical usage. (Able to navigate the system and know the core administration functions)

• Oracle SQL knowledge and practical usage. (Able to create ad hoc SQL queries)

• Strong analytical skills & attention to detail 

• Strong Leadership Qualities

Essential:

• Experience in a Lead Application Support role

• Good UNIX (Solaris/Linux) knowledge and practical usage: able to navigate the system and know the core administration functions

• Extensive Oracle SQL knowledge and practical usage: able to create ad hoc SQL queries

• IT skills - Excel/ analytical/modelling skills

• Strong analytical skills & attention to detail

Desirable:

• Experience working in a front office support environment would be beneficial

• Business knowledge/ understanding of financial markets and products/ a regulatory environment would be beneficial

What we’ll provide you:

By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• 27 days annual leave (plus bank holidays)

• A discretional annual performance related bonus

• Private Medical Care & Life Insurance

• Employee Assistance Program

• Pension Plan

• Paid Parental Leave

• Special discounts for employees, family, and friends

• Access to an array of learning and development resources

Visit our About Us | Culture, Values & Benefits page to learn more.

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive.

#LI-BH3

#LI-TM3

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Job Family Group:

Technology

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Job Family:

Applications Support

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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