The application window is expected to close on: 09/09/2026

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

Meet the Team

Welcome to Cisco IQ and Cisco Cloud Control, where we are redefining the future of cloud networking and intelligent insights. Our team is at the forefront of delivering cutting-edge cloud solutions that empower our customers to optimize, secure, and scale their digital infrastructure. We thrive on solving complex technical challenges and transforming data into actionable intelligence with AI. As part of our dynamic group, you will collaborate with industry-leading experts in a fast-paced, innovative environment. We are passionate about driving customer success and shaping the next generation of cloud and on prem technologies. Join us to make a tangible impact on how the world connects and operates in the cloud era.

Your Impact

As a Technical Consulting Engineer, you will provide critical assistance to customers by applying your technical expertise to conduct advanced troubleshooting and resolve complex issues across specific technologies and architectures, such as Security and Networking. You will manage increasingly complex and integrated solutions in a highly technical environment that requires deep, cross-product knowledge and systems-level thinking. Your role involves collaborating with customers, partners, engineering, and internal stakeholders to drive resolution, continuous improvement, and customer satisfaction. You will leverage TAC AI capabilities, software, automation, and diagnostic tools to support quality, efficiency, and proactive issue resolution. Additionally, you will build, utilize, and enhance lab setups to duplicate and resolve problems, while creating and refining digital intellectual capital, including documentation and training, for internal team use. You will also support coordination with engineering and delivery teams on recurring issues, submit effective escalations, and share insights with peers.

Minimum Qualifications

• Bachelors + 2 years of related experience, or Masters + 0 years of related experience, or 6 years of related experience
• Associate level (e.g., CCNA) or equivalent relevant certification expected
• Experience applying technical expertise to conduct advanced troubleshooting and resolve complex issues across specific technologies and architectures
• Experience managing increasingly complex and integrated solutions in a highly technical environment requiring deep, cross-product knowledge and systems-level thinking
• Experience leveraging AI capabilities, software, automation, and diagnostic tools to support quality, efficiency, and proactive issue resolution

Preferred Qualifications

• Experience collaborating with customers, partners, engineering, and internal stakeholders to drive resolution, continuous improvement, and customer satisfaction
• Experience building, utilizing, and enhancing lab setups of basic to moderate complexity to duplicate and resolve problems
• Experience creating and refining digital intellectual capital, including documentation and training, for internal team use and within the technology area
• Experience supporting coordination with engineering and delivery teams on recurring issues, submitting effective escalations, and sharing insights with peers

Why Cisco? 

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. 

We are Cisco, and our power starts with you. 

Message to applicants applying to work in the U.S. and/or Canada:

The starting salary range posted for this position is $77,200.00 to $100,500.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits.

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks.  Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:

• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees

• 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco

• Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees

• Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)

• 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next

• Additional paid time away may be requested to deal with critical or emergency issues for family members

• Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

• .75% of incentive target for each 1% of revenue attainment up to 50% of quota;

• 1.5% of incentive target for each 1% of attainment between 50% and 75%;

• 1% of incentive target for each 1% of attainment between 75% and 100%; and

• Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

$93,700.00 - $141,000.00

Non-Metro New York state & Washington state:

$83,200.00 - $121,500.00

* For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.

** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.