An entry level opportunity for an enthusiastic Customer Operations Specialist to join a high impact Supply Chain team.

What You’ll Do

Are you passionate about operational excellence and delivering world-class customer experiences? Cisco’s Service Supply Chain is looking for a Customer Operations Specialist to join our Customer Delivery Excellence team.

In this role, you will be at the heart of our mission to keep the world connected. You will play a critical part in our 24x7 global operation, ensuring that when our customers face network issues, they receive the hardware support they need, exactly when they need it. You will collaborate with internal stakeholders, logistical teams and field engineering teams to drive efficiency and customer satisfaction.

Key Responsibilities and activities include / What You’ll Do

As a Customer Operations Specialist, your daily impact will include:

• Operational Excellence: Identify and highlight key trends in operational metrics to drive team visibility and performance.

• Collaboration: Partner with internal teams to resolve operational issues and implement project improvement methods.

• Reporting & Analysis: Run tailored operational reports to meet diverse business requirements and identify root causes for customer escalations.

• Escalation Management: Resolve non-complex escalations and order management queries, providing on-call support when necessary.

• Subject Matter Expertise: Act as a go-to expert for Order Management tools, processes, and contact center activities.

• Strategic Support: Assist management in preparing executive summaries for performance reviews and Service of the Day (SOTD) updates.

• Continuous Improvement: Coordinate cross-functional activities to drive improvements in customer satisfaction metrics.

Who You Are

You are a detail-oriented professional who thrives in a fast-paced, global environment. You possess:

• Strong analytical skills with the ability to translate data into actionable insights.

• A collaborative mindset, comfortable working across different functions and time zones.

• A commitment to process improvement and a desire to become an expert in supply chain tools and workflows.

• Excellent communication skills, capable of supporting both internal stakeholders and management with clear, concise reporting.

• A proactive approach to problem-solving, especially regarding customer escalations and order management.

Why Cisco? 

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. 

We are Cisco, and our power starts with you.