Welcome to the Cisco Customer Experience Centre (CXC), a strategic business entity within Cisco's broader Customer Experience (CX) organization. CXC serves as a "trusted advisor" environment, helping organizations explore AI-driven insights, secure infrastructure, and digital transformation strategies.

Our teams operate across strategic regions worldwide, bridging time zones, languages, and local laws to deliver a seamless and relevant customer experience. We are passionate about entire customer lifecycle, from initial vision through adoption to value realization — ensuring that every customer achieves substantial business outcomes through authoritatively engagements.

Your Impact

As a Project Manager within CXC, you will be at the forefront of Cisco's AI-first strategy, driving Execution and Delivery through AI-assisted project management. Your work will directly develop how Cisco delivers value to customers on a global scale.

You will:

• Act as a strategic partner to executive leadership and key customer stakeholders, translating sophisticated technical delivery into compelling business value propositions

• Institutionalize next-generation project management methodologies, encouraging a culture of AI-fluency and innovation under Cisco's PMO framework

• Drive predictive delivery by using AI-driven insights to proactively lead project lifecycles, identifying and mitigating risks before they impact any constraints.

• Hold full accountability for program-level financial health, including margin optimization, revenue forecasting, and strategic prioritization

• Present service business value to customers, influencing their assessment, planning, and management of critical projects

Responsibilities

• Supervise sophisticated, high-stakes Projects and Programs across multiple accounts, ensuring alignment with global business objectives and long-term customer success

• Lead large and complex infrastructure projects within an account or group of accounts

• Lead large-scale, cross-functional teams to resolve systemic delivery issues, driving consensus across diverse business units, technology areas, and global theatres

• Develop and present proposals and agreements to customers and internal stakeholders.

• Leverage AI assistants and prompt engineering to automate routine project management tasks, including real-time meeting intelligence, action item tracking, and status reporting

• Use the Digitized Delivery platform and AI-driven insights to manage project lifecycles proactively, identifying and mitigating potential risks before they impact timelines

• Influence customers in the assessment, planning, and management of projects

• Define and institutionalize next-generation project management methodologies under Cisco's PMO framework, encouraging a culture of innovation and AI-fluency

Minimum Qualifications

• Bachelor's degree or equivalent experience in Engineering or Technology (BE/B.Tech or equivalent)

• Minimum 6 years of dedicated Project Management experience within the IT industry, with an overall experience of 11 to 15 years.

• Minimum 3 Years experience working with Large Enterprise Size Customers.

• Proven experience in handling global, customer-facing projects in highly sophisticated functional or matrix organizations

• Proficiency in project management tools including Microsoft Project Plan (MPP), Microsoft Excel, JIRA, and Confluence

• Professional PM Certification such as PgMP, PRINCE2, ITIL, SCRUM, or equivalent, with preference given to PMP/PgMP certified professionals

• Superb communication skills.

• Willingness to travel locally and internationally as required by project scope, and adaptability to diverse time zone requirements

Preferred Qualifications

• Advanced degree or equivalent experience preferred e.g. MBA, MCA, or M.Tech

• Domain expertise in one or more of the following: IT Infrastructure, Migrations, Networking, Data Centre, Security, and/or Collaboration

• Hands-on experience with Agile / Scrum project methodologies, demonstrating flexibility and delivery practices

• Basic knowledge equivalent to CCNA or higher, demonstrating understanding of networking and infrastructure concepts

• Familiarity with AI-assisted project management tools and prompt engineering techniques to drive automation and productivity

• Experience in program-level management, including revenue forecasting, margin optimization, and strategic resource planning

• Track record of successfully leading large-scale, cross-functional teams across geographies and business units