Associate Branch Manager - CIBC Wood Gundy

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

As Wealth Management continues to focus on its strategic objectives of enhancing the client relationship and driving asset growth, the Associate Branch Manager plays a key role in leading and motivating their team to deliver a superior client experience through an integrated wealth management offer. Through strong sales leadership, Associate Branch Managers are responsible for building a culture of excellence by collaborating with partners and coaching Advisors as they build high quality practices. Their efforts are critical in driving strategic business initiatives such as succession planning, talent acquisition and development of staff to position the business for future success.

Key focus will include:

• Enterprise focused Leadership

• Profitable sustainable growth

• Client experience and engagement

• Talent Management

• Risk Management

• Succession Planning

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time Monday through Friday.

Key Accountabilities:

Sales Leadership and Management

• Work with the Branch Manager to leverage relationships with CIBC partners to maximize opportunities to meet client needs (i.e. Commercial Banking, Business Banking, Private Wealth Management, and Retail Distribution)

• Build a culture of collaboration across multiple client offers (One CIBC) so that clients are served by those best able to meet their financial goals

• Develop a client-centric management culture with a strong focus on creating value for clients; through emphasis on a strong advisory focus, sales, risk management and performance orientation

• Lead and coach a high performing sales team of Investment Advisors and supporting team members (i.e. Associate Investment Advisors) to achieve high performance standards and deepen client relationships and consolidate business to CIBC

• Facilitate and/or provide support and training to ensure the sustainment and effective use of advisory and client relationship management tools

• Monitor the branch’s business performance against plan and implement action plans to close any gaps

• Champion CIBC within the community to deepen existing client relationships and develop new ones

• Build CIBC Wood Gundy’s market profile through active involvement in the community, with key industry associations, advocates and clients

• Implement & ensure execution on the firm’s key strategic initiatives

Client Experience and Satisfaction

• Improve the overall client experience by role modeling how to deepen client relationships, meet clients financial needs and provide a high standard of customer service 

• Coach employees to introduce clients to the employee best able to meet their needs or to refer them to the appropriate partner (e.g. CIBC Private Investment Counsel, Private Banking, Imperial Service)

• Encourage clients to adopt self-service channels to complement their transactional needs (Investors Edge)

• Role model how to address client complaints and concerns and resolve them quickly to ensure a positive client experience 

Relationship Management

• Establish relationships with peers and others  to share ideas, for informal coaching and for mentoring

• Work collaboratively with partners to maximize market opportunities, overall branch growth and profitability

• Manage relationships with other areas of the Bank who provide support services to the branch to ensure effective and efficient operations

People Management

• Act as a champion of CIBC vision and values to create “One Team, One CIBC” and ensure employee adherence

• Communicate, promote and reinforce the strategy and key messages of the firm

• Work with employees to understand their capabilities and skills, and provide regular coaching to help them develop

• Help create future opportunities for employees by providing development opportunities such as job shadowing, special projects, and training

• Recognize and reward successes to influence improved performance and employee commitment to the organization

• Provide fair and accurate formal and informal feedback.  Identify and remove obstacles to performance.  Explain how performance expectations align with business priorities

• Proactively recruit high potential employees within the community

• Partner with Human Resources on all employee issues or concerns

Governance and Controls

• Protect our Bank, our clients and our shareholders by managing and minimizing the bank’s exposure to risk by ensuring compliance with regulatory activities and guidelines and by ensuring that employees adhere to established policies, practices and procedures

• Ensure that clients are provided with the most appropriate financial advice through regular reviews of the work and advice provided by our employees

• Ensure that we are providing a safe environment in which to work by following CIBC policies and procedures.

Operational Effectiveness

To oversee all facets of branch operations as it relates to:

• Supervision of all activities of each branch office and/or sub branch office assigned

• Specifically responsible for ensuring the handling of client business is within bounds of ethical conduct, consistent with just and equitable principles of trade and not detrimental to the interests of the securities industry

• Play leadership role in resolving client complaints

• Create a culture of operational excellence leading to strong compliance and operational governance results with adherence to the management of irregularities, Code of Conduct, Reputation and Legal Risk policies and training requirements

Compliance Requirements and Reasonability's

• As a manager of people, this job must ensure all employees within the business unit comply with all applicable CIBC and Line of Business policies, standards, guidelines and controls.

• As an employee of CIBC, the incumbent must comply with all applicable CIBC and Line of Business policies, standards, guidelines and controls.

 Authorities/Decision Rights

• As a manager of people, this job has the authority to assign tasks to employees within their span of control (Associate managers overseeing multiple sub branches  will move toward a span of control of 25 to  35 direct reports), select individuals for hire, assess individual performance, make employee compensation decisions and take disciplinary measures up to and including termination in consultation with the Regional Director and appropriate partners.

• As the Associate Branch Manager, this job has the authority to resolve client complaints within guidelines and escalate for resolution when required, execute overrides as per operating procedures and delegate approvals within prescribed limits.

Cross functional Relationships

• Senior leaders within all CIBC lines of business

• Timely collaboration  with various internal stakeholders – Compliance, Human Resources, National Marketing, Legal, Strategic Advisory Programs & Product & Sales (i.e. Insurance)

• CIBC Wood Gundy clients

• External contacts include clients, consultants, lawyers, regulators, investment associations

Knowledge and Skills

Designations/Accreditations:

• You have current accreditation and are in good standing with the Canadian Investment Regulatory Organization - Investment Dealer (CIRO-ID).

• Branch Managers Examination Course (BME)

• Advanced financial planning courses such Wealth Management Essentials (WME) and the Certified Financial Planner (CFP) and Certified Investment Manager (CIM) are required

• Advanced accreditation required specifically to ensure registration as a Supervisor

Leadership:

• Advanced leadership capabilities and coaching skills sufficient to lead, motivate and influence diverse teams or individuals and to effectively implement change, develop synergies and increase profitability of the business.

• Excellent relationship building skills to establish strong key relationships with clients, employees, peers, partners, senior leadership and centres of influence within the community.

• Well-developed influencing and negotiating skills sufficient to promote the vision and integrated offer.

• Superior people management and development capabilities

• Well-developed leadership skills sufficient to inspire team members to aspire to the vision and values of CIBC

• Ability to handle high levels of complexity and ambiguity. Proven problem solving approach and capability to develop unique approaches and solutions necessary to resolve complex problems and make recommendations to executives.

• Team player committed to the success of others, accountable for success, and willing to share ideas and debate options, with a strategic view of the broader business coupled with an understanding of the economics of the business.

People Management and Development:

• Ability to provide the appropriate ongoing learning and coaching to ensure the continuous improvement of the capabilities of the sales and service team within the branch

• Well-developed knowledge of human resource practices (e.g. hiring, performance management)

Business Development:

• Strong business development skills with an ability to identify business opportunities and implement successful strategies.  Requires awareness of business issues, processes, and outcomes as they impact CIBC Wood Gundy and our clients.

Sales & Sales Management:

• Well-developed sales management and advisory coaching experience and skills

• Solid understanding of sales and sales management processes as well as the knowledge required to ensure the delivery of an efficient and effective client experience while maximizing business opportunities

• Proven ability to provide financial advice and solutions to meet client needs through a high performing sales and service team

Business & Product Knowledge:

• Demonstrated experience and in-depth knowledge of retail brokerage and products. An ability to communicate effectively with Investment Advisors, Investors and other key contacts about roles of quantitative and performance analysis, awareness of markets and industry issues, financial planning and other pertinent topics.

• Well-developed management accounting skills sufficient to determine the financial health and viability of a business

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

500 Centre Street SE

Employment Type

Regular

Weekly Hours

37.5

Skills

Business Development, Client Service, Customer Experience (CX), Financial Advising, Investment Advising, Leadership, People Management, Relationship Management, Results-Oriented, Strategic Initiative, Succession Planning