Sr. PMO Intake & Governance Lead

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

You will be joining the Strategic initiatives Chief Data & Artificial Intelligence office (CDAIO) within CIBC. We’re on a mission to build the relationship-focused bank of the future and we’re looking for the passionate collaborators, innovators, advisors, and leaders who can get us there. Our distinct culture is built on a shared commitment to do what’s right for our clients, our people, and our communities, and we strive for excellence in everything we do. Because life at CIBC is not only what you do, but how you do it. As the Sr. PMO Intake & Governance Lead, you will join CIBC’s Technology department to develop and implement overall project portfolio governance and centralized intake management practices for consolidated reporting and tracking of technology-managed initiatives for our Chief Data and AI Office (CDAIO) internal and business partners. The role analyzes situations and data to review the content of each intake request for quality and technical details, addressing any discrepancies with stakeholders to identify barriers to completion.  The role applies innovation and substantial communication skills to bring structure, transparency, and governance to the demand management process for CDAIO technology intakes. Your strategic objectives is to standardize, optimize and provide continuous improvement ideas and enhancements for PMO tools, processes, reporting and metrics while showing transparency and consistency for reporting the project and intake status and key attributes at different levels.  You will be responsible for identifying and eliminating inconsistencies, overhead and duplications as well as early detection and remediation for any exposure to non-compliance to standards (deficiencies and gaps). From time to time you will need to manage time sensitive ad hoc requests either as an individual or as part of a group setting. Also, you may be required to host and chair meetings and present reports or materials that are relevant to CDAIO PMO Governance.

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How You’ll Succeed

• Governance & Control – Communicate the Project Governance and Control framework across CDAIO projects. Facilitate CDAIO technology intake governance and work with stakeholder groups to support approval processes, identify risks, and develop mitigation strategies that enable successful delivery. Implement reporting and process improvement opportunities, as well as capacity planning and time management tools/processes.  

• Technical knowledge - Familiarity with internal applications, IT service management software (e.g. JIRA), and ticketing workflows. Standard MS Office software knowledge are must and extended knowledge of Excel, including knowledge of macros, pivot tables, and PowerPoint for presentation decks. Any experience with Power BI would also be a bonus.

• Tracking & Reporting - Manage consistent metrics for measuring and status reporting for projects and intakes including key relevant metrics.

• Coordination - Provide support in advisory capacity to the Project Managers and CDAIO partners in terms of reporting, Planview, Project Management related standards and policies.  You will also work with SharePoint and various PMO tools administration. 

• Time Management – Multi-tasking skills are required as there can be several deliverables and tasks that need to be completed by a set time. This includes weekly or monthly tasks and deliverables as well as impromptu actions that may be required in short time.

Who You Are

• You demonstrate at least 4 years of experience in Technical project management or intake governance ideally within the financial services or technology industry. You have experience working within a Project Management Office (PMO), portfolio management, or operational risk and governance environment. You are comfortable with advanced communications with all levels including team members, management teams, business partners, and executives. 

• You have a degree/diploma in Computer Science, Engineering, Management Information Systems, or a related field of study.

• You put our clients first. You engage with purpose to find the right solutions and go the extra mile because it’s the right thing to do.

• You give meaning to data. You enjoy investigating complex problems, making sense of information, and communicating detailed insights in a meaningful way.

• You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making. 

• Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 21st Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Control Frameworks, Facilitation, Governance Controls, Information Technology (IT) Services, Portfolio Governance, Process Improvements, Project Management, Status Reporting, Time Management