Sr. Product Manager, Client Servicing Journeys

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

As a member of CIBC’s team, the Senior Product Manager is responsible for developing tactical plans of a product or service for management approval, and to assume responsibility for execution of the approved plans. The role applies advanced concepts to develop, recommend and implement annual business plans, manage day-to-day product activities, support internal and external partner and stakeholder management, and support the development and implementation of new product concepts and features to continue growth and product relevance to clients. The Senior Product Manager uses independent judgement to determine methods and approaches to work, collaborating with the business to engage resources and support initiatives and ensure that the lifetime value of the client is maximized. In addition, the role supports new business development activities including initial concept development, market assessment, business case development and implementation to support CIBC’s enhanced client experience objectives while following good governance and risk management principles.

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.

How you'll succeed

• Strategic planning & execution - Support strategy by developing and executing against strategic priorities to drive product enhancements & development, sales by executing against offers / campaigns, and engagement by improving client communication & experience. Lead key initiatives end-to-end from (i) idea generation / conceptualizing (ii) solution / capability design  (iii) assess financial impacts / business case (iv) lead development & build with partners (v) implement

• Analytical - Strong understanding of financial, client and operational data with ability to interpret complex information, identify patterns and trends. Analyze and assess key business drivers, derive key insights, develop recommendations and implement changes. Stay abreast of and demonstrate strong understanding of industry and competitive positioning and developments in Canada.  Evaluate competitive best practices to formulate new ideas and execute to remain competitive.

• Leadership - Well-developed management and leadership skills sufficient to achieve results within a matrix organization, including the ability to influence at a senior level. Ability to plan, prioritize and organize work effectively while managing competing priorities. Develop strong relationships with and successfully partner with key stakeholders across the bank (Digital, Marketing, Analytics, Finance, Technology, distribution partners, etc.)

• Communication - Strong communication skills including the ability to present (both written and verbal) complex, conceptual information in a clear and concise manner. Develop and deliver senior-level communications in Insurance and across the bank 

Who you are

• You're passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity.

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.

• You give meaning to data. You enjoy investigating complex problems, and making sense of information. You're confident in your ability to communicate detailed information in an impactful way.

• You embrace and champion change. You'll continuously evolve your thinking and the way you work in order to deliver your best. 

• You’re creative and results oriented.  You are innovative and adaptable, with excellent attention to detail. 

• You can demonstrate experience in the financial industries (5-7+ years)

• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

#LI-TA

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 25th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Accountability, Analytical Thinking, Building Partnerships, Client Communication, Communication, Customer Experience (CX), Group Problem Solving, Prioritization, Problem Solving, Project Management, Strategic Planning