Consultant, IT Quality Assurance

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

You’ll be joining CIBC’s Digital and Client Experience Technology team, where we build and enhance the digital experiences our clients rely on every day. As a Quality Engineering (QE) Consultant, you’ll lead testing activities across projects, programs, or workstreams to help ensure solutions are delivered with quality, efficiency, and the client experience in mind. You’ll be hands-on in all aspects of the testing lifecycle, from defining test strategies and plans to executing test cases, managing defects, and advancing automation opportunities. You’ll also coach and support team members, provide thoughtful input on technical designs, and help shape testing approaches that align with business and technology goals. In this role, you’ll contribute to continuous improvement by introducing modern tools, automation, and emerging capabilities that strengthen quality engineering across the team.

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-2 days per week on-site, while other days will be remote. 

How you'll succeed

• Lead testing delivery - Develop, publish, manage, and execute test strategies, test plans, test cases, traceability matrices, defect logs, status reports, and exit reports. Oversee testing activities for a workstream, program, or multiple initiatives to support high-quality, timely delivery.

• Drive quality engineering practices - Apply deep knowledge of software quality assurance and quality engineering to assess new and enhanced systems, challenge technical designs, and identify testing impacts early. Build and advance automation solutions that improve coverage, efficiency, and consistency.

• Manage team performance - Lead and coach a team of test analysts by supporting capacity planning, productivity, quality outcomes, and alignment with project requirements. Help maintain strong adherence to Quality Assurance (QA) and Quality Engineering (QE) standards and support the adoption of improved practices.

• Enable operational excellence - Secure the test data and environments needed for successful testing, develop testing estimates, and manage testing-related financials where required. Monitor progress, track risks and issues, and help ensure governance and compliance expectations are met.

• Strengthen continuous improvement - Identify opportunities to improve policies, processes, procedures, and tools, and implement practical enhancements across the testing function. Track and report key metrics such as velocity, defect trends, and defect slippage to support better decision-making and outcomes.

• Collaborate across teams - Partner with developers, business analysts, project managers, product owners, stakeholders, and external vendors to resolve issues, define expectations, and communicate testing status, metrics, and remediation plans. Recommend process improvements that enhance operational efficiency and effectiveness across the business unit.

Who you are

• You have strong quality engineering experience. You bring 7+ years of experience in software quality engineering, quality assurance, and test management, along with 2-3 years of people leadership or team management experience.

• You’re technically strong. You have hands-on experience with RESTful API testing, pytest, Robot Framework, Appium, and Selenium. You’re also comfortable using API testing and service virtualization tools such as Parasoft or similar platforms.

• You embrace modern tooling. You have experience using GitHub Copilot or other generative artificial intelligence tools to improve efficiency and support quality engineering practices. You’re also proficient with Agile, development, and QA tools such as Jira, Confluence, or similar platforms.

• You’re a thoughtful problem solver. You apply quality management methods, tools, and techniques to evaluate systems and improve outcomes. You’re able to identify gaps, solve complex issues, and implement continuous improvements in processes and delivery.

• You know how to lead and collaborate. You communicate clearly, build strong working relationships, and can guide teams toward high-quality outcomes. You’re comfortable working across functions and influencing partners at different levels of the organization.

• Values matter to you. You bring your real self to work, and you live our values - trust, teamwork, and accountability.

#LI-TA

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 17th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Data Virtualization, Decision Making, Leadership, Mentorship, Parasoft SOAtest, Project Coordination, Pytest, Python (Programming Language), Python Automation, Python Frameworks, Python Requests, Quality Assurance (QA), REST API Testing, Service Virtualization, Testing Strategies, Troubleshooting