Senior Analyst, Analytics QA, Digital Platforms & Operations

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

You’ll join the Digital Platforms & Operations team, where we help deliver high-quality digital experiences that are accurate, reliable, and client-focused. As a Senior Analyst, Analytics QA, you’ll oversee day-to-day analytics quality assurance activities across complex, tactical projects, ensuring data quality control procedures and project performance standards are consistently met. With minimal direction, you’ll apply your expertise to lead analytics QA execution, including functional testing, release testing, automation testing, and production support. You’ll review requirements, define testing objectives, document results and defects, and help drive resolution in partnership with technology and business teams. You’ll also build strong relationships with Squad and Product Owners, provide clear status updates, and help manage expectations related to scope, risks, and timelines.

At CIBC we enable the work environment most optimal for you to thrive in your role. You'll have the flexibility to manage your work activities within a hybrid work arrangement where you'll spend 1-3 days per week on-site, while other days will be remote.

How you'll succeed

• Requirements analysis - Partner with Squad and Product Owners to gather complex business requirements, support solution design discussions, and ensure analytics QA activities align to project needs. Apply your knowledge of Adobe Analytics, Adobe Experience Platform (AEP), and Adobe Journey Optimizer (AJO) to support implementation and testing requirements.
• Quality assurance delivery - Create, validate, and execute test cases across web and mobile applications, including Android and iOS, to identify gaps, errors, and data quality issues. Perform functional, release, and automation testing to support high-quality digital experiences.
• Defect management - Manage and prioritize defect backlogs, document findings clearly, and work with stakeholders to support timely resolution and closure. Use tools such as HP Application Lifecycle Management (ALM) and Jira to track issues and testing outcomes.
• Automation and monitoring - Use ObservePoint to build and monitor customer journeys across online and mobile banking channels to validate analytics requirements in production. Review scan results to help ensure the accuracy and compliance of client data across digital platforms.
• Production support and reporting - Investigate issues raised by business partners, support resolution efforts with developers when needed, and provide timely updates on progress, risks, and timelines. Contribute to monthly financial tracking activities, including estimates, actuals, and burn-down reporting across digital and partner initiatives.
• Collaboration and partnership - Build trusted relationships with business stakeholders and technology partners, support informed decision-making, and contribute to a collaborative team environment. Share your knowledge, provide guidance to others, and help the team work toward common goals and milestones.

Who you are

• You have relevant experience. You bring 3+ years of experience in web and mobile quality assurance, ideally within financial services and with exposure to analytics tools. You’ve worked on cross-portfolio initiatives in a matrix environment and understand both Agile and waterfall delivery approaches, as well as the Software Development Life Cycle (SDLC).
• You’re skilled in QA and testing tools. You have hands-on experience with tools such as HP Application Lifecycle Management (ALM), mobile testing platforms such as Griffon or equivalent tools, and automation testing tools such as ObservePoint. You’re confident documenting results, tracking issues, and supporting end-to-end QA activities.
• You understand analytics implementation. You have knowledge of digital tagging and analytics ecosystems, including Adobe Launch, Adobe Analytics, Customer Journey Analytics (CJA), Adobe Experience Platform, and Adobe Journey Optimizer. Familiarity with JavaScript fundamentals and behavioural analytics tools such as Adobe Analytics or Google Analytics would be an asset.
• You’re detail-focused and thoughtful in your approach. You know that data quality matters and that strong testing practices help protect the client experience. You use critical thinking and sound judgment to identify issues, assess impact, and support effective decisions.
• You communicate clearly and collaborate well. You’re comfortable working closely with your Squad, Chapter Lead, and business partners, and you know how to adapt your communication style to your audience. You build strong working relationships and contribute positively in a team-based, Agile environment.
• You’re curious and committed to growth. You’re eager to learn, adaptable to change, and motivated to build new skills over time. You also bring a degree in Computer Science or a related discipline.
• Values matter to you. You bring your real self to work, and you live our values - trust, teamwork, and accountability.

#LI-TA

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 18th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Agile Delivery, Analytical Thinking, Analytics, Android Application Testing, Group Problem Solving, Information Technology (IT), iOS App Testing, Mobile Application Testing, Project Management, Quality Assurance (QA), Test Case Design, Testing Methodology, Troubleshooting