Consultant, Business Effectiveness

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

As a member of CIBC’s Payments Transformation team, the Consultant, Business Delivery will be responsible for providing advice and consultation for business application and process developments, with a focus on payment modernization initiatives. You will play a key role in driving business delivery for payment-related projects, ensuring alignment with strategic objectives and regulatory requirements. The role provides consultancy on interpreting complex information and participating in client business review sessions to influence decisions regarding the use of technology and process improvements. You will develop, recommend, and facilitate activities required for the application of new technologies to support existing and evolving payment processes and client needs. The role provides expertise to project managers, coordinators, and directors on technology functionality and utilization, leveraging a solid understanding of payments business dynamics. The role independently resolves a variety of ambiguous challenges with organization-wide impacts, devising new methods using strong analytic and inductive thinking.

At CIBC, we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How you'll succeed

• Understanding and Documenting Requirements - Work closely with business partners to gather complex business requirements for payment transformation initiatives and facilitate solution design discussions. Build strong relationships, lead discussions, listen, and ask the right questions to ensure solutions meet requirements. You will work primarily with stakeholders across payments, operations, and technology, with opportunities to support cross-functional initiatives.

• Solution Design - Build client-focused solutions that meet business and regulatory requirements for payments. Prepare and validate solution design documents, including scope clarification, solution requirements, and quality assurance, with a focus on payments processes and systems.

• Leading and Mentoring - Support end-to-end project implementation as a subject matter expert in payments, and provide guidance to a diverse team of technology and project professionals. Maintain a collaborative work environment and support team members to resolve organizational, operational, and process problems.

Who you are

• You can demonstrate experience with: 5+ years in a Business Delivery, Business Analysis, or similar role, leading projects and designing solutions in the financial services sector. Experience with payments processing, payments modernization, or related domain knowledge is preferred. Ability to elicit requirements and write strong documentation. Excellent stakeholder management and communication skills are a must. Strong analytical skills, data analysis, and gap analysis expertise required. Proficiency with Excel pivot tables, Visio, and other Microsoft Office applications.

• Payments knowledge is an asset. Experience or knowledge in payments products, payments processing, ISO 20022, wire transfers, or related payment modernization initiatives is preferred.

• You put our clients first. You engage with purpose to find the right solutions and go the extra mile because it’s the right thing to do.

• You give meaning to data. You enjoy investigating complex payment problems and making sense of information. You're confident in your ability to communicate detailed information in an impactful way.

• You're driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to create a shared vision.

• Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.

• Values matter to you. You bring your real self to work, and you live our values – trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-595 Bay St., 7th

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Business Effectiveness, Client Service, Communication, Detail-Oriented, Process Improvements, Relationship Management, Stakeholder Engagement, SWIFT Payments, Teamwork, Wire Communications, Wire Transfer