Senior Endpoint Analyst - Enterprise Endpoint Compute

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you’ll be doing

You’ll join CIBC’s Enterprise Endpoint Compute team as a Senior Endpoint Analyst, supporting the quality and reliability of Windows endpoint solutions before they are deployed at enterprise scale. In this role, you’ll work hands-on in the endpoint lab to validate operating systems, hardware, drivers, firmware, and automation solutions. You’ll partner closely with endpoint engineers to ensure solutions produce consistent, repeatable results and meet defined quality standards. You’ll also clearly communicate findings, test outcomes, and remediation recommendations to technical partners to support informed decision-making.

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time.

How you’ll succeed

• Collaboration & Communication – You work closely with endpoint engineers and technical partners to validate solutions, troubleshoot functional and test scripts, and clearly communicate findings, technical concepts, and remediation steps. You present structured updates, document outcomes effectively, and provide actionable feedback that supports high-quality engineering outcomes.
• Accuracy & Quality - You execute structured test cases for Windows 10/11 deployments, upgrades, drivers, firmware, and endpoint automation with a high degree of accuracy. You ensure results are recorded correctly, distinguish true defects from process deviations, and support successful validation before changes move into production.
• Analytical Thinking - You apply critical thinking to identify defects, variances, and failure scenarios, including non-standard or destructive testing conditions. You analyze outcomes to determine root causes and help prevent repeat issues at enterprise scale. You clearly articulate your troubleshooting approach, root cause analysis, and recommended solutions to technical stakeholders.
• Consistency - You help ensure repeatable, predictable results across testing cycles by validating hardware builds, operating systems, and automation in lab environments that closely align with production standards.
• Continuous Learning - You demonstrate curiosity and a willingness to grow your technical skills, expanding your knowledge of endpoint technologies, automation, and testing practices while contributing to ongoing improvement initiatives. You actively share insights and learnings with the team to improve collective outcomes.

Who you are

• You can demonstrate 3+ years of experience. in a technical endpoint, lab, or systems support environment, including hands-on exposure to endpoint computer hardware and peripherals, Windows operating systems (Windows 10/11), endpoint upgrades involving operating systems, drivers, and firmware, PowerShell scripting for test execution and troubleshooting, and the preparation, execution, and documentation of structured test cases and results. You communicate technical concepts clearly and can walk others through your thought process when troubleshooting complex issues. It’s an asset if you have knowledge of cloud technologies and virtualization platforms such as Azure, Hyper-V, or ESXi, as well as configuration management, performance benchmarking, basic networking concepts, or automation tools used in testing environments.
• You’re passionate about clients. You understand the importance of delivering reliable, high-quality solutions that support a positive client experience.
• You embrace and champion change. You’re continuously evolving your thinking and the way you work in order to deliver better outcomes.
• You’re driven by collective success. You believe collaboration can transform good ideas into great ones, understanding the power of teams working toward a shared vision.
• Values matter to you. You bring your real self to work and live CIBC’s values of trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto 750 Law Ave.W., EG

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Automation, Communication, Computer Hardware, Detail-Oriented, Documentations, Information Technology (IT), Infrastructure Management (IM), Microsoft Endpoint Configuration Manager, Microsoft Windows, Operating Systems (OS), Scripting, Systems Analysis, Technical Support, Test Environments, Troubleshooting, Virtualization