Specialist, Operations Management

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

Global Money Operations (GMO) provides back-office support for Payment Product Services, Foreign Exchange/Mid-Market settlement, and Investigation capabilities for corporate, government and institutional clients around the world, as well as leads the modernization of the payment infrastructure. As the Senior FX Analyst you will be joining the DCC Operations team within GMO, you will be accountable for the handling and accuracy of Foreign Exchange trades. In addition to independently resolving client disputes in a professional manner, you will be engaging support from various groups (e.g. Traders, Middle Office, Front Office, Investigations, Corporate Security, etc.) as appropriate.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How you'll succeed

• Analytical - Handle difficult or unusual problems or requests, analyzing the issue and deciding upon the most appropriate solution. Conduct complex investigations and analyze data.
• Communication - Clearly articulate facts and recommendations when presenting instructions, ideas and solutions utilizing strong communication skills, both verbal and written. Contact clients and/or internal/external partners to discuss/clarify problems and obtain additional information and/or confirm resolution of the problem.
• Teamwork - Prioritize, organize workload, and coordinate activities of the team by collaborating to ensure deadlines are met and pending items are reviewed regularly. Assist with training new and/or temporary staff to provide support to peers in learning and understanding processes, procedures and guidelines.
• Technical - Demonstrate excellent Microsoft Office skills (Word, Excel, Outlook) with the ability to work with Spreadsheets and formulas.
• Reconciliations – Investigate outstanding entries on accounts and ensure discrepancies or breaks are raised to internal/external clients and business until it is resolved.

Who you are

• You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.
• You love to learn. You're passionate about growing your knowledge. You have a strong sense of curiosity.
• You know that details matter. You notice things that others don't. Your critical thinking skills help to inform your decision making.
• You're motivated by collective success. You know that teamwork can transform a good idea into a great one. You know that an inclusive team that enjoys working together can bring a vision to life.
• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-595 Bay St., 7th

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Business Operations, Customer Service, Operations Management, Prioritization, Quality Assurance (QA), Technical Knowledge