QA Analyst, Quality Assurance

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

The Quality Assurance Analyst reports to the Manager, Quality Assurance. This position is within Risk Management and will focus on performing quality assurance reviews on both Auto Adjudicated and Manually Adjudicated Personal Banking applications adjudicated across Canada.  

The Quality Assurance Analyst will work closely with the Quality Assurance team and Manager to ensure the regular and ad hoc reviews, audit support and other deliverables are met.  As the Quality Assurance Analyst, you will review Personal banking applications from lenders and adjudicators to determine if policies and general underwriting procedures were followed and underwriting decisions were made within CIBC’s Risk Appetite.  This includes the assessment of required documentation, the analysis of financial documents, cash flow, bank systems, etc. and detailing of exceptions to policy.  You will ensure Quality Assurance reviews are conducted as required in a timely, efficient and objective basis nationally.  You will also ensure the number of files reviewed meet Regulatory, Audit and Corporate Credit Risk and other expectations.   
 

At CIBC we enable the work environment most optimal for you to thrive in your role.  You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote. 

How You’ll Succeed

• Comprehensive knowledge - Knowledge of Personal Banking operations, credit policies, including credit principles, practices, processes, products and services.
• Communication - Well-developed communication skills, verbal and written, sufficient to provide clear and detailed explanation and interpretation of information, analysis and recommendations.
• Adaptability - Ability to adapt and develop new strategies for continued efficiencies, and conceptualization of new approaches in Quality Assurance.

Who You Are

• You can demonstrate experience in credit adjudication/underwriting. It's an asset if you have knowledge of internal systems such as COINS, CLASS, M-MORTGAGE, LCMS, ECIF, TARGET, ICBS, and/or CRS.
• It is an asset if you are Bilingual in English and French.
• You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making
• You embrace and champion change. You'll continuously evolve your thinking and the way you work in order to deliver your best.
• You give meaning to data. You enjoy investigating complex problems, and making sense of information. You're confident in your ability to communicate detailed information in an impactful way.
• You're driven to succeed. You are motivated by accomplishing your goals and delivering your best to make an impact.
• You're driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to bring a shared vision to life.
• Values matter to you. You bring your real self to work and you live our values

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 31st Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Banking Applications, COINS systems, Credit Adjudication, Investigating, Mortgages, Multitasking, Quality Assurance (QA), Regulatory Compliance, Risk Management, Underwriting