Social Media Manager

Job Description:

Building trusted markets — powered by our people 

At Cboe Global Markets, we inspire our people to solve complex challenges together because what we do matters. We provide the financial infrastructure that powers the global economy. As a leading provider of market infrastructure and tradable products, Cboe delivers cutting-edge trading, clearing and investment solutions to market participants around the world. 

We’re building meaningful ways to support professional and personal development while strengthening the trust we’ve earned as a global market leader. Our teams are empowered to share ideas, actively pursue them and bring on a challenge. As champions of internal mobility and access to opportunity, we encourage our people to “go for it” and equip our managers with the training to coach their teams to the next level. We strive to provide employees a safe space to network, share ideas and create opportunities.  

To support strong partnership and team connection, this role follows a four day in office work model.

Location Overview

Cboe HQ is located in the historic Old Post Office district, it’s a landmark that blends classic architecture with modern amenities. The building features expansive spaces with high ceilings and large windows, offering an abundance of natural light and panoramic views of the city skyline and the Chicago River.

With its prime location in the heart of downtown, the OPO Building provides easy access to major transportation hubs, including Union Station and multiple CTA lines, making it convenient for commuters. The building is home to a variety of amenities, including restaurants, a fitness center, and collaborative workspaces, creating a vibrant and dynamic work environment in one of Chicago's most iconic areas.

Role Overview

The Manager, Social Media is responsible for elevating Cboe’s presence in the social conversation.  This is a strategic, high visibility role – developing and managing the social media strategy that positions Cboe as an influential voice in global markets, running a social intelligence practice that informs decisions across businesses, and helping protect and strengthen Cboe’s brand across every channel.  Additionally, this role will oversee the day-to-day channel operations, and serves as the primary liaison between marketing, communications, and key business stakeholders to bring Cboe’s story to life every day.

What You’ll Do

Lead the strategy

• Develop and execute an integrated social media strategy aligned with Cboe's marketing and communications objectives across brand and our core business lines
• Establish channel-specific content plans, editorial calendars, and publishing cadences that reflect audience needs and platform best practices
• Partner with the broader marketing team to ensure social media programs support brand campaigns, product launches, thought leadership initiatives, and key market events (e.g., bell ringings, product launches, regulatory milestones). Identify opportunities to expand Cboe's social presence on emerging or underutilized platforms

Run the channels

• Oversee day-to-day content production and publishing across all owned channels (LinkedIn, X/Twitter, Facebook, Instagram, YouTube) with a focus on quality, consistency, and compliance
• Be the platform owner for Sprout Social, including the social listening module and community management capabilities
• Collaborate with broader marketing and communications teams to produce high-quality assets optimized for each platform format
• Manage the social media content review and approval workflow, ensuring timely clearance in partnership with legal, compliance, and subject matter experts
• Maintain and enforce brand standards, tone guidelines, and regulated industry requirements across all social channels
• Manage Cboe's executive social program: develop platform recommendations, content pipelines, and support for senior leaders and subject-matter experts to establish them as recognized voices on market structure, derivatives, volatility, and market trends

Analytics, Performance, Social Intelligence

• Define and track KPIs for organic social programs, including engagement rate, reach, follower growth, share of voice, and campaign-specific metrics
• Leverage social media management and analytics platforms (e.g., Sprout Social) to generate insights and inform optimization
• Prepare regular performance reports for marketing leadership and business stakeholders, translating data into actionable recommendations
• Run Cboe’s social listening practice:  manage tools and workflows that track brand health, sentiment, competitor activity, and emerging narratives across social platforms, forums, and financial communities 
• Additionally, deliver intelligence reporting
• Surface reputational risks and viral narratives early, escalating to leadership with recommended responses

The ideal candidate has

Required

• Bachelor's degree in Marketing, Communications, Journalism, or a related field
• 5+ years of experience in social media management
• Demonstrated experience managing multi-channel social programs for a B2B or financial services organization
• Proficiency with social media management platforms (e.g., Sprout Social) and native platform analytics
• Strong written communication skills with the ability to adapt voice and messaging across channels and audiences
• Experience working in a regulated industry with content review and compliance workflows
• Analytical mindset with the ability to interpret performance data and translate insights into strategy adjustments
• Experience managing executive social media programs or thought leadership content

Benefits and Perks of working for Cboe Global Markets

We value the total wellbeing of our people – including health, financial, personal and social wellness. We believe standard benefits like health insurance and fair pay are a given at any organization. Still, you should know we offer:

• Fair and competitive salary and incentive compensation packages with an upside for overachievement 
• Generous paid time off, including vacation, personal days, sick days and annual community service days 
• Flexible, hybrid work environment 
• Health, dental and vision benefits, including access to telemedicine and mental health services 
• 2:1 401(k) match, up to 8% match immediately upon hire 
• Discounted Employee Stock Purchase Plan  
• Tax Savings Accounts for health, dependent and transportation 
• Employee referral bonus program  
• Volunteer opportunities to help you give back to your communities  

Some of our associates’ favorite benefits and perks include: 

• Complimentary lunch, snacks and coffee in any Cboe office 
• Paid Tuition assistance and education opportunities 
• Generous charitable giving company match 
• Paid parental leave and fertility benefits  
• On-site gyms and discounts to other fitness centers 
• Paid Time Off

More About Cboe Global Markets

We’re reimagining the future of the workplace by focusing on what matters most, our people.  Our journey is an inclusive one. We’re investing deeply in leadership programs and career development initiatives that ensure everyone has an equal chance to succeed.  

We work with purpose, solving problems with ingenuity, collaboration, and a lot of passion. We’re an engaged and excited team connecting markets across borders and embracing growth in all its forms to achieve incredible outcomes. 

Learn more about life at Cboe on our website and LinkedIn.

Equal Employment Opportunity

We're proud to be an equal opportunity employer do not discriminate against any employee or applicant for employment based on any legally protected characteristic, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or Veteran status. We are committed to fostering a workplace where all individuals are valued and respected.  

#LI-CP1

 

This position is not eligible for visa sponsorship. Candidates must be legally authorized to work in the United States without the need for employer sponsorship now or in the future.

 

 

Salary Ranges (applicable for US locations only)

At Cboe, we are committed to providing a competitive, transparent, and market‑informed total rewards program. The anticipated base salary range for this role is $-$, with actual compensation determined by job‑related factors such as skills, relevant experience, education, internal alignment, and location.

 

 

This role may also be eligible for annual incentive compensation and, where applicable, participation in Cboe's long-term equity programs.

Additional information about Cboe's total rewards program, including benefits and other compensation components, can be found here: Total Rewards at CBOE.​
 

 

Any communication from Cboe regarding this position will only come from a Cboe recruiter who has a @cboe.com email or via LinkedIn Recruiter. Cboe does not use any other third party communication tools for recruiting purposes.