Principal Process Manager

As a Principal Process Manager in the Centralized Team, you will be working with the Agency Finance Deal Teams and Centralized offshore teams to support loan Originations and related processes. As a Principal Process Manager, you will:

Responsibilities:

• Proactively manage the third-party report process including obtaining bids, engagement, drafting site inspection memos, scheduling site inspections, and tracking status and due dates

• Manage cost accounting summaries, track vendor invoices, and ensure timely payment

• Maintain loan system of record (Salesforce) to support Underwriting and Closing activities

• Manage and deliver loan documents and data to Agencies

• Execute tasks and responsibilities in compliance with Bank and Agency regulations and guidelines

• Support Compliance and Audit reviews by fulfilling data requests, leading process walkthroughs, assisting with issue remediation, and designing new controls and documentation

• Identify processes that are strong candidates for standardization, digitization, or automation, and assist in designing streamlined future-state workflows

• Lead projects from start to finish, including scoping, stakeholder coordination, planning, and tracking status

• Support oversight of assigned offshore processes by building a strong understanding of their responsibilities and helping them navigate competing priorities

• Support vendor management functions to ensure strict compliance with Agency guidelines

• Create, update, and maintain procedures and job aids related to the Centralized Team’s functions

• Provide key updates and reporting for various stakeholders, and step in during supervisor absences to maintain continuous workflow

• Manage end-to-end health of core processes (Maturity, Loan Boarding, Repairs, FEMA monitoring)

• Ensure timely execution of annual/bi-annual certifications; leverage predictive alerts to automate and flag compliance risks

• Reconcile reports across Salesforce and internal sheets, utilizing AI-assisted anomaly detection to catch data discrepancies early

• Serve as primary Data Steward for AM; partner with Tech teams to establish data readiness for future AI and automation models

• Lead recurring data cleanups (covenants, contacts, Risk Ratings in RealInsight) using AI/ML tools for automated data reconciliation

• Own and optimize shared mailboxes using AI-driven triaging, auto-tagging, and intelligent routing

• Proactively manage expectations and provide updates to AM Team Leads, Risk, and external partners in the absence of a supervisor

• Leverage Generative AI and prompt engineering to enhance process design and productivity

Basic Requirements:

• Bachelor’s Degree or military experience

• At least 4 years of experience in Process, Program or Project Management

Preferred Requirements:

• 5+ years of experience in Process, Program or Project Management

• 5+ years of banking experience working in loan administrative function

• Advanced proficiency in Microsoft Office or Google Suite

• Experience with AI LLMs and prompt engineering

• Possession of strong interpersonal and problem solving skills 

• Excellent business writing and verbal communication skills

• Ability to work independently as well as collaboratively in a team environment

• Advanced degree or certification

**At this time, Capital One will not sponsor a new applicant for employment authorization for this position.**