Enterprise Payments Governance & Oversight Manager - Hybrid

In this exciting role, you will work closely with key stakeholders across the company to ensure we have a dynamic and well-managed payments ecosystem.  This role has a high level of exposure across the lines of business and the opportunity to work with Executives to shape and deliver a payments governance strategy and implement critical initiatives tied to the priorities of the Enterprise Payments organization.  You will work with smart, talented people who will challenge you to excel.

The Role

As a Manager of Governance and Oversight (Monitoring & Infrastructure), you will be an expert behind our enterprise-wide payment risk management. You will move beyond maintenance to design, implement, and manage cutting-edge structural frameworks that ensure robust, scalable, and compliant payment risk procedures across the enterprise. You will be the essential bridge, translating top-tier enterprise payment strategies into high-impact monitoring and reporting capabilities. You will serve as the central liaison with 1st and 2nd Line of Defense teams to ensure our payment ecosystem—covering Real-Time Payments (RTP), ACH, and wire—is well governed for compliance and stability.

What You'll Do & Deliver

You will lead the transformation of our payments risk management practices and routes by blending  strategic oversight with hands-on technical execution

• Revolutionize Oversight: Provide thought leadership in how we evolve risk procedures to enable proactive risk identification and management in alignment with Enterprise Risk Management (1st and 2nd line) teams.  You will architect and implement new procedures as an outcome.

• Drive Digital Transformation: Utilize Gen AI capabilities and automation tools to improve existing risk monitoring processes and drive operational efficiency.

• Be the Payments Expert: Define and oversee specialized risk management frameworks for cutting-edge payment rails, including Real-Time Payments (RTP), ACH, and wire.

• Lead Integration: Partner with 2nd Line of Defense teams to seamlessly operationalize high-impact risk mitigation activities within 1st Line workflows.

• Strategic Documentation: Establish and maintain the comprehensive inventory of business processes that serve as the foundation for the Enterprise Risk Management (ERM) framework.  Provide thought leadership in how those processes evolve to stay on the cutting edge of payments risk.

• Process Uplift: Lead ad-hoc projects to enforce compliance and significantly upgrade processes to meet enterprise policy requirements across the organization.

We Want You If You Are

• A Risk Visionary: You have led projects to uplift and manage operational risk management background in financial services frameworks that include Issues & Event Management, Risk & Controls, and / or Cybersecurity/Technology Data.

• A user of AI to create and tell risk stories: You possess a deep analytical mindset and are driven by a passion to utilize Generative AI, agents, and automation to enhance risk monitoring efficiency. You are able to pick out trends and create narratives that can bring those trends to life across stakeholder groups.

• A Strategic Influencer: You excel at navigating complex organizational structures, using exceptional communication and influencing skills to collaborate and drive change across diverse 1st and 2nd Line of Defense partners.

• The Payments Authority: You have a strong understanding of global payment processes, networks, and the complex regulatory environments that govern them.

• A Results-Driven Problem Solver: You combine project management skills with a keen eye for detail to proactively deliver against critical goals, identify process gaps, and champion continuous improvements.

Location: West Creek 5 (Richmond, VA) or Center 2 (McLean, VA), this role is Hybrid, where you will be expected spend about half of your working time in office and half working virtually