Inside Sales Manager

Job Description:

Are you a strategic leader looking to make a lasting impact in Relationship Management?

As a Remote Inside Sales Manager (Remote ISM) at Capital One, you will lead, motivate, and oversee a high-performance team of up to 10 Remote Relationship Managers and Assistant Relationship Managers. In this role, you will ensure strict adherence to sales protocols while driving results—including loan originations and product sales—to consistently meet and exceed Sales Performance Objectives.

This position monitors and grants credit exceptions within authorized policy limits. Additionally, you will train, develop, and certify your team to effectively sell and support Capital One Auto products, including the Navigator Platform, Pre-Approval, and Direct Mail, while providing the coaching necessary to master essential sales processes.

Balancing team leadership with direct market execution, you will also manage a defined territory of dealers. In this capacity, you will drive business growth through proactive relationship building, negotiation, and the strategic decisioning of submitted applications.

Responsibilities:

• Sales Coaching: Responsible for providing expert sales coaching in a hybrid environment (in person, remote, and in the field) to ensure your high-performance sales team meets and exceeds all critical performance objectives.

• Analysis & Process Organization: Must possess a well-developed capacity to analyze and organize a sales team of representatives, including driving efficiencies in time management, account management, problem-solving, and dealer/customer interaction skills.

• Talent Acquisition & Management: Ownership of the team’s recruiting, interviewing, hiring, onboarding, and continuous development of associate talent.

• Performance Optimization & Feedback: Offer impactful performance feedback through intentional employee recognition, rewards, and disciplinary action when necessary, while guiding employee success using a framework that encourages open contribution, feedback, and professional growth.

• Career Development & Empowerment: Empower career development planning and progression opportunities; delegate responsibility effectively while welcoming mutual accountability and regular feedback.

• Culture of Teamwork, Diversity & Communication: Foster a collaborative spirit of teamwork and cohesion by demonstrating transparent communication through regular group and one-on-one meetings, aligning with Capital One’s open culture and the deep appreciation of diversity of people and thought.

• Data-Driven Problem Solving: Strategically analyze data, statistics, and operational results, transforming low outcomes into innovative solutions.

• Operational Management: Manage employee work schedules including vacations, holidays, paid time off, and overtime opportunities, making sure the broader team and coverage needs are met.

• Independent Execution & Cross-Functional Partnership: Must be able to work independently and in collaboration with peers and teammates on assigned cross-functional tasks and projects to efficiently achieve operational alignment and mutual business objectives while strictly meeting all deadlines.

Schedule Expectations:

• Available ~3 Saturdays a month as needed to cover dealer inquiries and escalations with Tuesday, Wednesday or Thursday off

• In office 5 days a week for the first 90 day training period

• Potential to work up to 2 Sundays a month with Tuesday, Wednesday or Thursday off