Senior Product Manager - Content Safety

Job Description

Join the team redefining how the world experiences design.

Hey, g'day, mabuhay, kia ora, 你好, hallo, vítejte!

Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.

Where and how you can work

Our flagship campus is in Sydney. We also have a campus in Melbourne and co-working spaces in Brisbane, Perth and Adelaide. But you have choice in where and how you work, we trust our Canvanauts to choose the balance that empowers them and their team to achieve their goals.

About the team

The Content Safety team provides tools and support to internal teams to ensure content created with Canva is safe. Our primary customers are our own Trust & Safety Operations team of moderators, who use our own bespoke review tool, as well as feature teams building everything from Canva sites to Generative AI experiences, who send us content to review with automated classifiers and manually by moderators. Abusive content and behaviour is not only directly against our values, it hurts our business as well.

About the role

As Canva scales change continues to be part of our DNA. But we like to think that's all part of the fun. So this will give you the flavour of the type of things you'll be working on when you start, but this will likely evolve.

At the moment, this role is focused on:

• Translate complex multi-stakeholder needs into intuitive products and services, collaborating with engineers on solutions that turn safety into usability, and with cross-functional teams including data science, investigations, operations, legal, policy, GenAI, education, and enterprise

• Define and articulate measurable safety outcomes and impact for key initiatives, linking work to value and ensure clear alignment on user needs and problems to solve by writing user stories and use cases supported with data

• Prioritise incoming requests for the team, and support the Team Eng Lead (TEL) in  prioritising the backlog and development sprints

• Build a deep understanding of the current user protection mechanisms across Canva to understand existing issues and escalation points, driving innovation in safety capabilities to stay ahead of emerging threats and industry regulations

• Plan out adoption timelines with buy-in from internal teams, balancing their immediate needs to deliver impact with long-term sustainability and efficiency, ensuring timely delivery by staying ahead of potential risks and unblocking teams in advance

• Partner with engineering leadership to refine and operationalise the vision and strategy for content safety, showing how the future state will drive impact through a prioritised roadmap across review tooling, policy enforcement (including e.g. strikes, suspensions, appeals), efficiency (e.g. review hotkeys, unit economics), UX (e.g. refusals and redirects), and wellness (e.g. blurring)

• Proactively communicate product vision, roadmap progress, and upcoming changes to stakeholders at all levels in the organization, highlighting team achievements to build visibility and understanding of the risks and impact we have

• Be an escalation point as well as iterate on escalation channels & processes for all T&S incidents, appeals, and investigations including user and government reports

• Assess Canva product safety risks, working closely with product teams on the creation and implementation of new products with the goal of ensuring Trust & Safety mitigations and procedures are aligned with industry best practices to safeguard our community

You're probably a match if

We’re looking for someone who is passionate about making the world a safer place and can deliver high impact in content safety.

We’d love to see:

• Proven experience in relevant product management across areas such as policy, machine learning (classifiers, diffusers, or language models), operations tooling, education, or compliance

• Deep understanding of how protecting customer safety is a fundamental trust enabler for business impact

• A track record of successfully delivering large-scale projects in fast-paced organisations, proactively unblocking others by looking ahead to ensure problems and scope are crystal clear

• Cross-functional fluency, able to speak the language of engineering, data, operations, and business teams to achieve impactful outcomes

• Excellent stakeholder management and communication skills, with the ability to translate technical concepts into business outcomes

• Ability to balance long-term vision with timely delivery of outcomes that bring us closer to that vision, especially in a high-growth environment

• A data driven mentality, but still comfortable moving forward even if we don’t have all the information available to us, balancing first-principles reasoning with the data that we do have at hand.

• An innovator who is willing to roll up their sleeves and dive into complex technical and organizational challenges, making decisions both with and without data

• Passion for keeping people safe with a rigorous and defensible approach that’s clear enough that we can educate and help people to understand.

What's in it for you?

Achieving our crazy big goals motivates us to work hard - and we do - but you'll experience lots of moments of magic, connectivity and fun woven throughout life at Canva, too. We also offer a range of benefits to set you up for every success in and outside of work.

Here's a taste of what's on offer:

• Equity packages - we want our success to be yours too
• Inclusive parental leave policy that supports all parents & carers
• An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more
• Flexible leave options that empower you to be a force for good, take time to recharge and supports you personally

Check out lifeatcanva.com for more info.

Other stuff to know

We make hiring decisions based on your experience, skills and passion, as well as how you can enhance Canva and our culture. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

We celebrate all types of skills and backgrounds at Canva so even if you don’t feel like your skills quite match what’s listed above - we still want to hear from you!

Please note that interviews are conducted virtually.