GTM Operations Business Partner

Job Description

Join the team redefining how the world experiences design.

Hello, hey, g'day, mabuhay, kia ora, 你好, hallo, vítejte!

Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.

Where and how you can work

Our flagship office is in Sydney, Australia, but we've made our way from down under, to a campus in Austin, Texas which is now home to our US operations. You have choice in where and how you work, we trust our Canvanauts to choose the balance that empowers them and their team to achieve their goals.

What you’d be doing in this role

As Canva scales change continues to be part of our DNA. But we like to think that's all part of the fun. So this will give you the flavor of the type of things you'll be working on when you start, but this will likely evolve.

At the moment, this role is focused on:

Owning the GTM Operating Cadence

• Design and run the operating rhythm for the whole GTM org & Sales & Success Supergroup, from leadership forums through to all-hands, activations and QBRs.

• Partner with the Chief of Staff and Group Leadership so every meeting, ritual and forum has a clear purpose, the right audience, and a sharper outcome than the one before.

• Hold the org accountable to its cadence. Notice when a ritual has lost its edge and reset it.

Owning GTM-Wide Communications

• Be the comms drumbeat for GTM - from maintaining and keeping our Slack clean, through to dynamic newsletters & face to face touch points

• Translate complex updates from senior leaders into clear, useful messages that land for everyone from a regional sales rep to a systems admin

• Build the comms muscle of the org and define what great looks like

Driving End-to-End Program Delivery

• Work hand in glove with the GTM Strategy & Operations team and set clear work streams with owners, milestones and momentum - experience in GTM programs is essential

• Keep a large cross-functional team of operators on track to deliver on their work streams- from AI iniatives through to enablement masterclasses

• Work closely with the Chief of Staff & CCO on company-wide programs, including supporting with goal tracking, comms updates, and wrangling multiple supergroups

Partnering on Org-Wide Events

• Partner with the Chief of Staff to design and run GTM’s flagship moments, including GKO and other org-wide events that shape how the team feels and performs

• In conjunction with the Chief of Staff, drive the operational backbone of these events end-to-end, from concept through to logistics, content and the follow through

You're probably a match if

• You’re a natural operator. You’ve set the operating cadence for an org before. You’ve owned org-wide communications. You’ve run big moments and made them feel effortless

• You have 5+ years of deep program and project management experience, ideally inside a fast-growing tech or scale-up environment, and you've delivered complex cross-functional programs end-to-end

• You have a strong GTM instinct. You can sit with a regional sales lead and talk pipeline, sit with a Success leader and talk renewals, then turn around and document a brief to share with group leadership

• You bring top-tier communication skills across written, verbal, async and live

• You’re a relationship-building powerhouse, building trust quickly with senior leaders, peers and ICs.

• You bring clarity to ambiguity, making sense of shifting priorities and driving alignment when things are still forming

• You spot gaps and fix them. You run experiments. You improve the system as you go

• You bring great energy and a great vibe. You uplift the people around you and contribute to a positive, collaborative culture.

• You’re excited about leveraging AI to automate, optimize and elevate operational impact

About the team

We’re on a mission to bring Canva into every organization across the globe. The GTM org is customer-obsessed, with our sole focus being to ensure that our customers are getting value out of Canva, and that Canva creates net-positive impact to the organizations we work with.

The Operations Partnering team is a global team of 80, made up of Chiefs of Staff, Operations Business Partners, and Admin Business Partners — predominantly based in Sydney, but your coach will be based in San Francisco. Their mission: to build and optimize ways of working that empower Canvanauts around the world to achieve Canva's mission, strategy, and goals as effectively as possible.

The team sits within the People (HR) specialty, but Ops BPs are deeply embedded in the business area they support day-to-day. As an Ops BP, you'll be joining a team of 25+ Operations Business Partners across the globe. It's a tight-knit group with a strong learning culture and real community.

What's in it for you?

Achieving our crazy big goals motivates us to work hard - and we do - but you'll experience lots of moments of magic, connectivity and fun woven throughout life at Canva, too. We also offer a range of benefits to set you up for every success in and outside of work.

Here's a taste of what's on offer:

• Equity packages - we want our success to be yours too

• Health benefits plans to support you and your wellbeing

• 401(k) retirement plan with company contribution

• Inclusive parental leave policy that supports all parents & carers

• An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more

• Flexible leave options that empower you to be a force for good, take time to recharge and supports you personally

Check out lifeatcanva.com for more info.

Other stuff to know

We make hiring decisions based on your experience, skills, merit and business needs, in compliance with applicable local laws.

We celebrate all types of skills and backgrounds at Canva so even if you don’t feel like your skills quite match what’s listed above - we still want to hear from you!

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process. Please note that interviews are conducted virtually.

Check out lifeatcanva.com for more info.