Audio Visual Specialist - Kansas City

Description The Audio Visual (AV) Specialist will work closely within functional teams to deliver audio visual services across all Burns & McDonnell locations with a strong emphasis on teamwork, customer commitment, a sense of urgency, and continuous improvement. This position will provide technical advice and support to help employees, clients, and guests utilize Burns & McDonnell audio visual enabled facilities and services effectively.

• Perform preventative maintenance and monitoring of all AV enabled spaces at the local site, including all video conferencing infrastructure located within corporate data centers.
• Perform AV support during presentations and company-sponsored events.
• Solve any issues in AV enabled spaces to complete resolution, including coordination with AV integration partners on hardware warranty, control system programming, or cabling issues.
• Perform testing for any AV integrated control system for all new installations, moves, or changes.
• Perform the installation of basic, standard, AV spaces when schedule or cost prohibits use of AV integration partner.
• Partner with Burns & McDonnell Global Practices to provide AV consulting on client based AV questions, and project billable codes required for this level of assistance.
• Provide support to employees, clients and guests in all Burns & McDonnell locations via phone, video, e-mail, and in-person.
• Ensure requests from incidents assigned from Service Desk include all relevant contact information.
• Research initial troubleshooting with no resolution.
• Perform in person visits as required due to hardware failure.
• Resolve incidents assigned from other IT groups when their secondary troubleshooting has indicated a root cause related to areas of responsibility held by AV Specialist.
• Responsible for validation testing and data analysis process.
• Build effective relationships with existing clients, customers and contractors and develop new business opportunities.
• Performs other duties as assigned.
• Complies with all policies and standards.

Qualifications

• Bachelor's degree in computer science, information technology or related degree etc. and 4 years related experience required.
• Or applicable years of experience may be substituted for degree requirement.
• Excellent audio-visual skills, including data analysis abilities.
• Excellent written and verbal communication skills.
• Strong analytical and problem-solving skills.
• Proficient computer skills including Microsoft Office suite.

This job posting will remain open a minimum of 72 hours and on an ongoing basis until filled.

EEO/Disabled/Veterans

Job Marketing/Communications Primary Location US-MO-Kansas City Schedule: Full-time Travel: Yes, 10 % of the Time Req ID: 263469 Job Hire Type Experienced #LI-DNP #COR N/A