AI Workflow Specialist - 6 Month FTC

About the Role

We're looking for a detail-oriented, technically capable specialist to help us work smarter across our billing operations, pricing configuration, and fraud monitoring workflows. This isn't a role to build a new AI platform from scratch, it's about embedding yourself in our existing processes, understanding where the friction is, and using modern AI tooling to reduce manual, repetitive work so our team can focus on higher-value activities.

You'll split your time roughly 60/40 between hands-on automation delivery and operational support, with the operational side serving as your window into the workflows you'll be improving.

Automation & Tooling (primary focus)

• Identify automation opportunities across billing operations, pricing configuration, and fraud monitoring, prioritising by time saved and risk reduction.

• Build lightweight AI-powered tools, scripts, and workflows using modern tooling (e.g. Claude, OpenAI APIs) to reduce manual, repetitive tasks.

• Rapidly prototype solutions such as automated ticket triage, anomaly flagging, configuration validation, and workflow orchestration.

• Iterate and improve automation based on real-world usage and team feedback.

• Document automation logic and processes clearly to ensure auditability and smooth handover.

• Provide day-to-day support across billing configuration tasks (e.g. pricing setup, product catalogue updates, promotions) with high attention to accuracy.

• Help triage and resolve billing-related issues: customer, internal, and partner-facing, while building automated solutions to reduce ticket volumes over time.

• Support fraud monitoring workflows by assisting with case handling and flagging, with a focus on understanding processes well enough to automate them.

• Work closely with Billing Engineering, Payments, Compliance, and Fraud teams to align on requirements and validate outputs.

3-5 years of experience in technical operations, workflow automation, with demonstrable hands-on delivery, particularly with LLM integrations, scripting, or operational tooling.

Comfortable using AI APIs (e.g. Claude, OpenAI) to build practical, lightweight automation solutions, not just theoretical knowledge.

Strong analytical and problem-solving skills; able to look at a messy manual process and see a path to automating it.

Exceptional attention to detail and process discipline.

Good communicator with the ability to work across both technical and non-technical stakeholders.

Self-directed and comfortable operating in an agile environment with evolving priorities.

Exposure to billing systems, subscription models or payments.

Experience working in or alongside ops teams, not just engineering.

Familiarity with tools like Jira and internal workflow tooling.

Bumble Inc. is the parent company of Bumble Date, BFF, and Badoo. The Bumble platform enables people to build healthy and equitable relationships, through Kind Connections. Founded by Whitney Wolfe Herd in 2014, Bumble was one of the first dating apps built with women at the center and connects people across dating (Bumble Date) and friendship (BFF). BFF is a friendship app where people in all stages of life can meet people nearby and create meaningful platonic connections and community based on shared interests. Badoo, which was founded in 2006, is one of the pioneers of web and mobile dating products. 

 

AI is important to us. We’re excited by people who are curious and experimental, and who think thoughtfully about how AI can amplify their impact and outcomes.

We encourage you to use AI responsibly as you prepare your application. Please don’t use it to fabricate experiences or answer questions live in interviews. We care deeply about authenticity and want to understand your real skills, judgment and voice, because building a meaningful, genuine connection with you matters to us.

 

Annual personal learning & development budget
Private Medical Insurance (PMI)
Private Dental Insurance
Babylon Health app
Mental health support
Enhanced parental leave, including a highly competitive maternity package
Unlimited PTO
Subsidised gym membership
‘Double matched’ pension contributions up to 6%
Premium App Access

 

Bumble Inc. is an equal opportunity employer and we strongly encourage people of all ages, colour, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, people with disabilities, and neurodivergent people to apply. We're happy to make any reasonable adjustments that will help you feel more confident throughout the process, please don't hesitate to let us know how we can help.

In your application, please feel free to note which pronouns you use (For example: she/her, he/him, they/them, etc).