Help Desk Agent Switchboard - Leasing company - German market AY

Company Description

We are a Bosch company, but we do not produce tangible objects such as DIY tools or car parts. Service is our product. We provide services and complex technology driven solutions in the area Business Process Outsourcing, and this makes us unique in the Bosch world.  

We work with leading companies from the automotive, travel, tourism, building and telecommunications sectors across the world as well as other Bosch units. So besides having external client, we also work for the Bosch Group itself, helping colleagues and divisions in other areas.  

As part of the Bosch group, we operate in one of its four main business areas – the Building and Energy Technologies unit. There is a historical reason for it. We used to be part of Bosch Security Systems (producer of security hardware and security solutions). For them we managed for e.g. on-going product maintenance or the emergency and monitoring call center.

Job Description

Are you driven by a passion for technology and the thrill of the automotive world? If you find excitement in tech, engines, motors, and the innovation behind them, we invite you to explore a rewarding opportunity with Bosch Service Solutions.

Join us in a dynamic customer service role where your enthusiasm for vehicles will shine as you assist customers who share your interests. You don’t need extensive experience, what matters most is your eagerness to learn and your commitment to providing exceptional support to our valued clients. With comprehensive training provided, you’ll gain the knowledge and skills necessary to thrive in this fast-paced environment while representing a leading global motor company. 

SCOPE:

Responsible for developing and maintaining excellent customer relationships. Will consistently handle various forms of customer contact, and accurately process customer orders for products and literature. Respond to customer inquiries in a timely manner through the most appropriate means of communication.

RESPONSIBILITIES: (not limited to) 

➢ Advise and offer the right type of product, according to customer demand.

➢ Promote consistent and excellent customer relations and loyalty.

➢ Identify future GAP's that may be committed in order to improve the customer experience.

➢ Take ownership of the customer’s problem and be the point of contact for all enquiries related to the troubleshooting procedure, the expected resolution time, and updates on the progress made.

You bring the passion, and we'll give you the training. This role includes a company-paid comprehensive training in English.


DESIRED COMPETENCIES:

• Previous experience on customer service. Used to work on a high quality environment, following standards and procedures

• Strong multitasking skills across several tools and systems.

• Advanced user in office tools like MS Office .

• Reliable, structured, and problem solving mindset.

• Good communication skills, both oral and written. Able to follow phone etiquette and use of formal and polite language.

• Customer satisfaction oriented.

• Soft Skills: active listening, empathy

If you are ready to embark on a new adventure with Bosch Service Solutions and have the language skills and customer service experience, we encourage you to apply and join our dynamic and inclusive team.
 

What we offer:

1. Comprehensive Training: As a member of our team, you'll receive extensive training, equipping you with the skills and knowledge needed to excel in your role and contribute to the success of our project.

2. Development Opportunities: Unlock your potential with diverse horizontal development paths, providing avenues for growth and progression within the company.

3. Home Appliances: In addition to the exciting professional opportunities within our organization, we are pleased to share that our employees enjoy exclusive discounts on our home appliances, power tools, and JUNKERS products. Furthermore, as part of our "BOSCHContigoMás" benefit program, our team members also have access to discounts offered by various international companies, enhancing their overall employee experience with us.

4. Contract Stability, long term oriented. 

5. Opportunity for after 6 months for work abroad within the EU authorized countries for up to 30 days per year.
    
6. Monday to Friday ¡Weekends off!: 8:45 a.m. to 1:30 p.m. and from 2:30 p.m. to 5:45 p.m.
    
7. Hybrid work model if you live in the province of Pontevedra, Madrid, or Barcelona (with only 3 days of in-office work per month) or Remote work from anywhere in Spain!

8. Competitive Salary: In line with our internal compensation policy, the salary range for this position is between approximately 20.000€ and 23.000€ gross per year, based on a full annual working schedule, as stipulated in the applicable collective bargaining agreement.

   The final salary offer will be determined within this range and will reflect your relevant experience, skills, and qualifications. We also offer a comprehensive and competitive benefits package.

   We will be happy to share further details regarding compensation, benefits, and development opportunities as you progress through the selection process.

Qualifications

• Minimum 1–2 years of experience in customer support.

• Language skills: GERMAN: C1+ ENGLISH: C1 (working proficient/Fluent)

• Strong computer skills and ability to work with multiple systems at once.

• Customer service mindset

• Flexible working time or possibilities to adapt

Additional Information

At BOSCH, we believe that diversity is a cornerstone of innovation and success. We are committed to creating an inclusive environment where all individuals, regardless of their background, identity, or experiences, feel valued and empowered to contribute their unique perspectives. We celebrate the differences that make us stronger and strive to foster a workplace that reflects the diverse communities we serve.

We encourage applications from individuals of all races, ethnicities, genders, sexual orientations, ages, abilities, and backgrounds. Our goal is to build a team that not only represents a variety of perspectives but also drives creativity and collaboration. We are dedicated to providing equal employment opportunities and ensuring that our hiring practices are free from bias.

Join us in our commitment to diversity and inclusion, and help us create a workplace where everyone can thrive.
 

(Oferta abierta al programa MGM)