Quality Engineer (Customer Complaint / Value Stream Quality)

Company Description

“The Bosch Group is a global leader in technology and services, achieving annual sales of approximately 90 billion euros and employing over 400,000 associates worldwide.

With operations in around 60 countries through 470 subsidiaries and regional companies, Bosch is a major player across four key business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology. Driven by a commitment to connected living, Bosch develops innovative solutions that improve quality of life globally.

Bosch Automotive Thailand is a key player in the automotive sector, offering a wide range of products and services, including advanced braking systems, vehicle motion components, powertrain solutions, and technologies for electric and hybrid vehicles. With a focus on sustainability and innovation, Bosch Thailand supports the transition to electric mobility and the development of connected, automated, and personalized automotive technologies. The company has achieved significant growth, with a strong commitment to quality, safety, and environmental responsibility. Bosch continues to play a crucial role in Thailand’s automotive industry and its efforts toward decarbonization and sustainable mobility.

We are a dynamic and rapidly growing company committed to innovation and excellence in our industry. Our team is passionate, forward-thinking, and dedicated to achieving our mission.

As we continue to expand, we are seeking a vibrant and proactive talent to join our team.”

Job Description

✨ About the Role

We are looking for a Quality Engineer to manage end-to-end customer complaint handling and drive continuous quality improvement across plant operations.
This role acts as a key interface between customers and internal teams, ensuring timely issue resolution, product quality compliance, and sustainable corrective actions.

🔧 Key Responsibilities

Customer Complaint Management (Primary Focus)

• Act as the main contact point for customers regarding quality issues and complaints
• Manage customer complaints lifecycle from intake → investigation → closure
• Lead problem-solving activities using structured methodologies (e.g., 8D, RCA, 5 Why)
• Coordinate cross-functional teams to implement containment, corrective, and preventive actions
• Monitor effectiveness of solutions and ensure no recurrence of issues

Quality Performance & Customer Interface

• Represent customer voice internally and ensure alignment with customer requirements
• Analyze complaint trends (PPM, defect rate, recurrence) and report to management
• Support customer audits, visits, and quality reviews
• Deliver timely communication and technical reports to customers

New Product & Change Management (APQP / PPAP)

• Support APQP and PPAP activities for new products and engineering changes
• Coordinate product validation, testing, and customer approval process
• Ensure compliance with customer-specific requirements and quality systems

Quality System & Continuous Improvement

• Manage non-conformance handling and CAPA implementation
• Develop and maintain work instructions, inspection standards, and quality documentation
• Drive continuous improvement initiatives (Kaizen, Lean, Quality KPI improvement)
• Support internal audits, CIP activities, and safety initiatives

Qualifications

✅ Qualifications

• Bachelor’s degree in Engineering (Industrial, Mechanical, or related field)
• 3–5 years experience in Quality Engineering / Customer Quality in manufacturing environment
• Strong knowledge of IATF 16949 / ISO 9001 quality management systems
• Experience with Core Tools (FMEA, SPC, MSA, Control Plan, APQP, PPAP)
• Hands-on experience in complaint handling & 8D problem solving
• Good communication skills (Thai & English) and ability to work with customers
• Strong analytical and problem-solving mindset

Additional Information

5 working days, health & life insurance, uniform, provident fund and home loan with Government Housing Bank.