Technical Support Specialist for Automotive Diagnostics (f/m/div.)

Aveiro, pt

Company Description

The Bosch Group has more than 400 000 employees around the world, present in 60 countries, and we are proud to impact people’s lives and to work towards a more sustainable future.

In the city of Aveiro, Bosch has a Research and Development Center with projects for different business areas of the Bosch Group. The Mobility Aftermarket division (MA), that provides the aftermarket and repair shops worldwide with modern diagnostic and repair shop technology, is one of those business areas. Within an Agile set-up of Software Developers, Software Testers, Product Owners, Scrum Masters and UX/UI Designers, the MA division is creating tailor-made solutions to address the service needs of new-generation, electronically controlled and connected vehicle solutions.

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference in mindsets, cultures, generations, identities and perspectives. Everyone should bring their authenticity and work together respectfully. Bosch is an employer that values diversity and equal opportunities. We welcome applications from people with disabilities and we can provide reasonable accommodations during the recruitment process and in the performance of professional activity. By including everyone and ensuring equal opportunities we unleash our full potential.

Job Description

In this role, you will provide remote support to automotive workshops with expert repair and diagnostics abilities for solving issues concerning vehicles throughout Europe. You will have the opportunity to work closely with an Original Equipment (OE) customer and new vehicles with the support of various tools, documents and resources.

Your contribution to something big:

Professional remote diagnostics and repair support to automotive workshops;
Vehicle specific spare parts setting, and support related to the repair of the vehicle;
Communicating solutions clearly with our customers via available tools (e.g. email).

Qualifications

What distinguishes you:

Education: Formal training in automotive, equivalent to an expert-level technician.
Experience: Extensive hands-on experience in automotive diagnostics and technical support.
Know-How:
- Strong technical support skills in vehicle IT, including both hardware and software systems;
- Knowledge of Nissan and Renault vehicles is considered a strong asset;
- Deep understanding of vehicle systems, such as:
  - Engine management system;
  - Comfort systems (ADAS, trailer systems, etc.);
  - Electronics systems (ECUS, electronic modules, lighting, dashboards);
  - Energy supply and Electricity;
  - Braking systems.
Languages:
- Excellent command of English (C1 level or equivalent), both written and spoken.
- Proficiency in French is a plus.
Working Style and Methods: You are a natural problem-solver with a strong analytical mindset, capable of diagnosing issues remotely. You excel at translating complex technical issues into clear, understandable solutions.
Personality: You are customer-focused, with a passion for delivering outstanding service. You remain calm and effective under pressure and demonstrate a proactive and engaged approach to your work. Your sharp comprehension skills and active listening abilities make you a valued team member.