Repair & Field Service Operations Assistant

Company Description

Bosch Rexroth es uno de los proveedores líderes en el mundo en tecnologías de automatización y control. Independientemente de la tarea de movimiento que los clientes tengan que realizar en cualquier parte del mundo, siempre encontrarán un equipo de Bosch Rexroth con la experiencia local y el know-how apropiado en una variedad de industrias y tecnologías de automatización y control. Nuestros asociados asumen los retos de sus clientes con pasión y persistencia, hasta encontrar la solución adecuada. Esto hace que Bosch Rexroth sea un socio fuerte y fiable para Aplicaciones Móviles, Aplicaciones de Maquinaria e Ingeniería y Automatización de Fábricas. Como The Drive & Control Company, la empresa desarrolla, produce y distribuye sus componentes y soluciones de sistemas en más de 80 países. Con una cartera de productos que incluye todas las tecnologías, así como una oferta integral de servicios y soporte, Bosch Rexroth se reconoce como un socio competente durante todo el ciclo de vida de la máquina.

Job Description

Create RGA and SO (Sales Orders)
 Enter equipment into the internal service process.
 Enter purchase orders (POs) into the SAP system.
 Generate quotes for repairs and field service.
 Create requisitions and/or work orders to request spare parts and consumables for equipment repairs.
 Physically receive spare parts and consumables.
 Check the availability of chemicals for internal use in equipment repairs and inspections.
 Report the status of orders to customers and/or vendors.
 Process invoicing for external and internal services.
 Process equipment exports.
 Keep the equipment status file up to date.
 Manage service orders (SOs) for completed training courses.
 Maintain an adequate stock of personal protective equipment.
 Process the monthly and overall REMAN (Extended Spare Parts Availability) requisition.
 Calculate repair prices when they are not listed in the price list.
 Finalize warranty claims with the customer and directly with Germany (headquarters).
 Process ISR (International Service Requests) to carry out the work and issue invoices.

Coordinate logistics for sold and in-house training courses in the technical service department.
 Prepare quotes for equipment repairs for international clients.
 Handle complaints, follow up on, close out, and provide clarifications regarding work in progress (WIP).
 Resolve backorders for RGAs (sales orders).
 Identify environmental impacts associated with your activities and determine which are the most significant.
 Monitor continuous improvement programs.
 Contribute to quality and environmental objectives.
 Manage environmental aspects within your area of work to ensure they do not impact the environment.
 Participate in emergency plans designed to prevent environmental accidents (fire, leaks, hazardous substance spills, among others).
 Manage the legal requirements applicable to the area’s functions and/or activities.
 Identify and control the risks and opportunities associated with their process, as well as conduct the respective assessment.
 Analyze the organization’s context and stakeholders, as well as identify the risks and opportunities applicable to the area.

Translated with DeepL.com (free version)

Qualifications

• Service Operations & Administration
• Reporting & Analysis
• Customer Service
• Industry Knowledge
• Communication
• Problem Solving
• Teamwork
• Adaptability
• Ownership & Accountability

Additional Information

Bosch amplía constantemente su presencia internacional, ya que para nosotros la diversidad cultural representa una de nuestras mayores fuerzas. Impulsamos continuamente el crecimiento de nuestros más de 17 mil asociados, quienes desarrollan todo su potencial en una de las empresas con más alta calidad en materia de tecnología. Valoramos el balance entre vida personal y laboral como una de las principales herramientas para mejorar la creatividad y productividad de nuestros asociados.