Dutch Speaker | Backoffice Specialist

Lisboa, Lisboa, pt

Company Description

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference.

With over 300 specialized associates and around 15 nationalities, Bosch activities in Lisbon are focusing on sales, marketing, communication, training, nearshoring services and shared support for human resources services to Europe. The diversity, commitment and know-how of the team are the key success factors of this organization.

Bosch Service Solutions develops and delivers Customer Experience, Mobility and Monitoring solutions for companies and their customers.

Our teams find fast and efficient solutions for thousands of people on a daily basis – from claim management to life-saving emergency calls, among other services. Define the standards and become a pioneer together with around 9000 associates worldwide.

Job Description

Your contribution to something big:

- Analyze requests and answer accordingly;

- Provide solutions and step by step guides to help customer's with the app usage;

- Advise regarding software and app updates;

- When necessary, inform customer the best way to get help regarding issues out of our range;

- Inform second level support when there are recurrent issues they are not aware of;

- Point of contact between the customer and the technical team;

- Assist dealerships and customer support when the issue is the App.

Qualifications

What distinguishes you:

- Dutch (C1 level) Mandatory;

- Fluency in English;

- Good communicative competencies, commitment and solutions oriented;

- Experienced in customer services, ideally have worked in a customer interaction center receiving request by Phone and have interest in the travel industry (interest in modern widgets, e.g. App customer support, is a plus).