Creative Operations Manager (f/m/div.)

Lisboa, Lisboa, pt

Company Description

The Bosch group has more than 400 000 employees around the world, present in 60 countries, and we are proud to impact people’s lives and to work towards a more sustainable future.

Since its inception, Robert Bosch, SA, based in Lisbon, has proudly served as the cornerstone of the Bosch Group's presence in Portugal. We excel in providing essential central services such as Accounting, Procurement, Communications, Legal and Marketing, firmly establishing our reputation as a leader in critical domains like Information Technology and Industrial Consultancy. Moreover, our strong dedication to our most invaluable asset, our people, lies at the very core of our mission.

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference in mindsets, cultures, generations, identities and perspectives. Everyone should bring their authenticity and work together respectfully. Bosch is an employer that values diversity and equal opportunities. We welcome applications from people with disabilities and we can provide reasonable accommodations during the recruitment process and in the performance of professional activity. By including everyone and ensuring equal opportunities we unleash our full potential.

Job Description

As a Creative Operations Manager, you will be responsible for optimizing creative planning workflows and operational processes, ensuring efficient resource allocation, process adherence and continuous improvement across global creative activities.

Your main responsibilities will include:

Own and optimize creative planning workflows and operational processes, ensuring efficient execution through ticket systems and standardized ways of working.
Plan and allocate resources across creative projects, coordinating domain specialists, tools and budgets to support successful project delivery.
Drive operational excellence through KPI monitoring, reporting and continuous improvement initiatives, identifying bottlenecks and implementing improvements.
Ensure alignment with global frameworks and processes, supporting consistent execution across campaigns and content production activities.
Monitor SLA adherence and proactively escalate delays or operational risks to ensure smooth project execution.

Qualifications

Education

University degree in Business Administration, Marketing, Communication, Project Management, Digital Transformation or a related field.
Additional certifications in Project Management, Agile methodologies or Process Improvement are an advantage.

Experience

Experience in Operations Management, Project Management, Marketing Operations, Campaign Management or a related field.
Experience coordinating cross-functional teams and multiple stakeholders in an international environment.
Experience managing end-to-end processes, workflows and continuous improvement initiatives.
Experience with KPI tracking, reporting and performance monitoring.

Know-how

Knowledge of project and process management methodologies.
Understanding of creative planning, content production and asset creation workflows.
Experience working with ticket systems, workflow management tools or project management platforms, will be a nice to have.
Analytical skills with the ability to identify improvement opportunities and translate data into actions.
Ability to manage complexity and multiple priorities in a dynamic environment.

Languages

Fluent English is mandatory.
Knowledge of additional languages is an advantage.

Working Style and Methods

Structured and organized approach with strong self-management skills.
Analytical mindset with focus on efficiency and continuous improvement.
Ability to manage complexity and coordinate different stakeholders.
Strong communication skills and ability to work effectively in a global environment.
Solution-oriented mindset with focus on problem solving.

Personality