IT Support Apprentice

Company Description

Do you want your ideas to shape the technology of the future? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology – with us, you will have the chance to improve the lives of people across the world.

Welcome to Bosch.

The Bosch Group operates in four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology employing over 420,000 associates in 128 countries worldwide – 85,000 associates in research and development, of which nearly 44,000 are software engineers, and more than 6,000 associates in the UK and Ireland.

Job Description

As our IT Support Apprentice your main responsibilities will be:

• Provide IT consulting and customer support for mobile devices
• Provide IT consulting and customer support for computer desktop / laptop & tablet devices.
• Support field service solutions / applications / hardware
• Support on-site AV solutions and systems
• User administration
• Provide customer support solutions
• Support customer support applications
• Participate in customer support drop-in sessions
• Installing and setting up hardware and software
• Provide Office 365 Administration & support
• Resolve customers IT problems via telephone, remote control or in person
• Maintaining asset register records
• Assisting in the roll out of new IT procedures
• Prioritising daily and other workload to ensure that any outstanding issues are resolved or escalated
• To take agreed responsibility for specified areas on IT Support functions and technical issues as agreed, including the introduction of new technologies into the department and the Bosch Group
• To create, maintain and participate in the departmental knowledgebase and documentation process.

Qualifications

Key Qualities:

• Communicate and interact openly with customer focus, friendly and constructively with customers, local and remote colleagues
• Good listening skills
• Able to work independently, as well as in a team
• State own opinions proactively to others
• Ability to learn “on the job”
• Contribute ideas to process and service improvement initiatives
• Openness to ideas; willing to listen to suggestions from others and try new ideas
• Work with others and seek the opinions of others to reach a creative solution
• Show passion and ability to drive change within the organisation

Additional Information

Working Hours: 39.5 hours a week; Mon – Thurs 08.00 - 17.00 and Fri 08.00 - 16.30 with a 1 hour unpaid break

Location: Cotswold Way, Worcester, WR4 9SW (this is an office-based role)

The Apprenticeship criteria can be found here